Role - Claims Analyst (Data Entry) - Italian
Location - Dublin
Contract type - Permanent
Work model - Hybrid (one day per week in office)
Working hours - Mon - Fri 9am - 5:30pm
Language - Italian and English
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
The Claims Analyst is accountable for the provision of service support in the life insurance financial services sector to customers of a major life insurance Irish company operating in the EU. This includes provision of information, resolution of claims and queries, and communication with internal and external customers.
The Customer Service Representative will be working within and promoting the Company Values at all times.
Key Duties and Responsibilities Providing product information to branches and their customers.Life insurance claims related documentation control and request to appropriate recipients.Providing detailed information on single or groups of live policies.Registering in the appropriate systems all information related to pending cases.Reconciliation of legal documents in line with agreed procedures.Guiding new and existing customers through the policy process for the client.Resolving customer claims on a day-to-day basis in an efficient and timely manner.Recording customer information and issues in the appropriate systems and ensuring records are maintained and kept up to date.Providing daily and weekly reports on issues when they occur.Monitoring, responding and reporting on customer feedback, as instructed.Troubleshooting system and business process problems and escalating when required.Cooperating with client's teams to resolve customer issues, as requested.MANDATORY REQUIREMENTS: Minimum 1-year previous relevant work experience, ideally in the insurance sector or claims processing area.Previous experience in reviewing and analysing documentation.Fluency in Italian and English, both written and spoken.Immediate eligibility to work in Ireland.Deep-rooted passion for delivering success.DESIRABLE REQUIREMENTS: Third-level qualification preferably in Insurance, Legal or Finance related discipline.Previous legal experience.Customer oriented, enthusiastic, courteous, assertive with excellent attention to detail and procedures.Excellent communication skills, both verbal and written.Experience of working with a recognised CRM system.Able to prioritise own workload, work to strict deadlines and effectively manage time.A professional manner with excellent interpersonal skills.Proficient in Microsoft Office.Demonstrated ability to work independently and collaboratively within a dynamic environment.Benefits and perks: Remote work model (after training)Internal career progression opportunitiesFully subsidised healthcareEmployee assistance programme (EAP)PRSA SchemeExtensive Training & DevelopmentAnnual company get-togethers, charity days, and monthly wellbeing talksBike to work schemeFree parking on-siteReady to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.
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