Job Purpose The Client Care Coordinator is responsible for ensuring the delivery of high-quality homecare services to clients.
This involves coordinating care schedules, managing client relationships, overseeing Home Support Worker performance, and ensuring compliance with Irish healthcare regulations.
Key Responsibilities Care Coordination Schedule and coordinate homecare services, ensuring the appropriate matching of Home Support Workers to clients.
Monitor and manage daily schedules of Home Support Workers to ensure timely and efficient service delivery.
Address emergency scheduling issues and provide backup support when necessary.
Client Relationship Management & Staff Supervision and Support Serve as the primary point of contact for clients and their families.
Oversee the performance of Home Support Worker, providing guidance, support, and feedback.
Conduct regular performance evaluations and identify training needs for continuous improvement.
Quality Assurance and Compliance Ensure all homecare services comply with company policies, Irish healthcare regulations, and industry standards.
Conduct regular quality assurance checks, including client satisfaction surveys and spot checks.
Address any complaints or concerns from clients or their families promptly and effectively.
Administrative Duties Maintain accurate and up-to-date client records, care plans, and staff schedules.
Prepare reports on care services, client satisfaction, and staff performance as required.
Assist in the recruitment and onboarding of new Home Support Workers.
Collaboration Work closely with your office team and field-based teams, including home support workers, nurses, and other healthcare professionals, to ensure coordinated and effective care delivery.
Facilitate communication between office staff and field-based teams to address client needs and operational challenges.
Participate in joint meetings and training sessions to foster teamwork and alignment on care objectives.
Qualifications Education: Leaving Certificate or equivalent; a qualification in healthcare, social care, or a related field is preferred.
Experience: Previous experience in a similar role within the homecare or healthcare sector.
Skills & Personal Attributes Strong organisational and time-management skills.
Excellent communication and interpersonal abilities.
Proficient in using scheduling software and other computer applications.
Problem-solving skills and the ability to work under pressure.
Compassionate and empathetic, with a genuine interest in providing high-quality care to clients.
Detail-oriented and proactive in identifying and addressing issues.
Ability to build and maintain positive relationships with clients, families, and staff.
Working Conditions Office-based May require occasional evening or weekend work to handle emergencies or meet client needs.
Salary and Benefits €28,000 based on experience and qualifications.
Benefits package including discounted health insurance, annual leave increment with tenure, birthdays off, finish early on Fridays, opportunities for professional development and lots more!
