Our team members are at the heart of everything we do.
At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Apply today!What you will be doingPosition SummaryUnder direction of the VP of IT Services the Service Owner will act as an expert over the services and supporting products in their area of responsibility.
The SO works closely with Relationship Managers, Enterprise Architects and Service Delivery Managers to define new and enhance existing services and products and acts as a bridge between service management and other EITS teams.
The SO is accountable for all aspects of new and existing services and product in their area of expertise, including negotiating Service Level Agreements, providing definitions and costing, service reviews, and reporting of service performance metrics.
The SO may manage resources and mentors other EITS resources.PRIMARY DUTIES AND RESPONSIBILITIES:Lead Dynamics 365 CoE Team for Global Consulting Services, and potentially for future D365 implementations.
D365 ERP supports a global business across 25+ countries.
The D365 CoE team is comprised of internal functional and technical team and a vendor AMS team.Accountable for D365 platform overall, and for coordinating with "Vision25" project delivery teams through completion of global wave rollout.Responsible for ensuring that new services or service enhancements are aligned with business initiativesAccountable for the development, implementation, evaluation and on-going management of new and existing services and productsDeliver service roadmaps with input from the Relationship Managers, EA and other supporting teamsAccountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned servicesHold internal and external suppliers accountable via formal agreementsRepresent the assigned service across the organizationAccountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teamsAccountable for working with Problem Management to address problems within the serviceAccountable for the population and maintenance of the Configuration Management Database for the service and it's supporting Configuration ItemsAccountable for working with the Change Manager to determineacceptable windows for changes for the serviceEnsure services and products adhere to Information Technology Infrastructure Library (ITIL) processesDeliver Quarterly Service ReviewsAccountable for negotiation of Service Level Agreements with business partnersResponsible for negotiation of Organizational Level Agreements with other IT teams that support assigned servicesProduce SLA performance metrics for assigned servicesDefine the service and determine the costing model of the assigned services listed in the Service CatalogAccountable for maintaining the Service Catalog for assigned servicesContinuous improvement and innovation of the assigned services and productsUnderstand the market demands for the service as well as potential competing servicesAccountable for the creation and maintenance of all service documentationAccountable for the management and career development of direct reportsMentoring of IT resourcesWhat your background should look like EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Excellent verbal and written communication skillsSubject matter expertise in both the business and technologySkilled in conflict managementExperience working in a matrix environmentBS Degree in Computer Science, Business or related field preferredProgressive leadership experience over 7+ years in an IT environment with significant business exposureSignificant experience of owning ERP system(s).
Experience specifically with Dynamics 365 is not required, but would be beneficialITIL v3 Foundation CertifiedMINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Able to anticipate customer needs and expectationsAble to influence associates who are not in your direct reporting structureDemonstrated strategic agilityAdvanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create resultsClear understanding of project capital and expense budgeting and accounting skills and the related financial systemsAdvanced communication, negotiation, and conflict resolution capabilities at all levels of managementStrong presentation skillsAdvanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creativelyAdvanced decision making skillsAdvanced analytical and problem solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutionsStrong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessaryWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.
In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.For details, visit cencoraScheduleFull timeAffiliated CompaniesAffiliated Companies: AmerisourceBergen Services Corporation
