Client Service Billing Analyst (Hybrid)Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team / Role Overview Issuer Services is a solutions-oriented business supporting client needs in various Agency roles across a variety of capital markets and commercial transactions including conventional debt, structured finance and specialized agency. The role will be within a new dedicated client service team to investigate and resolve outstanding client billing for the department. We are looking for a competent Billing Specialist to undertake a variety of financial and non-financial tasks in order to help with company revenues. This role also includes client queries, investigations, metrics, reporting, testing tasks, and process improvements.
What you will do: Perform daily invoicing functions by assuming the responsibility of receiving and sorting incoming payments with attention to credibilityEnsure all issuers remain informed on their outstanding debts and deadlinesMonitoring / resolving client queries via group email addressEngaging with Transaction Management and Cash Reconciliations as requiredAssist management in meeting Department goals where necessary, i.e. escalations, waiver items; clearance of cash, audit requests, metrics assessmentInvoice production/review for key clientsInvoice delivery timely and accuratelyRespond to requests in a timely mannerEffectively communicate with team members, management, business partners and clientsDevelop and document procedures and processesAnalyse reoccurring issues and assist in developing process improvementsDevelop and maintain spreadsheets and databasesProcess payment and accounting entriesThe ability to work within tight deadlinesCompile metrics for weekly & monthly reporting to seniorsTo assist senior supervisor with:
Process development, increasing team efficiency and risk reductionEscalation of all issues / potential issues to Senior SupervisorCreation & maintenance of general procedures & controlsWhat we'll need from you: Client or customer communication experience is essentialPossesses and displays knowledge of Cash Reconciliation desired but not essentialBanking experience desirableKnowledge of billing / invoicing is desirable but not essential.Comfortable dealing with numbers and the processing of financial informationAgency & Trust experience is an advantageStrong understanding of documentation and deal structuresProven record of working on projects and within a team environmentStrong work organisation / prioritisation skillsLogical ThinkingWhat we can offer you By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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