JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Responsibilities:Responsible for managing the Customer Experience services within reception and workplace and how it impacts all Verizon employees and visitors.Proactive communicator with all key influencers within JLL and Verizon.Liaising with the team and other key stakeholders.Provide written reports and quality data as required.Support the operational 1FM Workplace Experience Survey NPS.Own your operational space to ensure a fantastic Service Journey for customers within your location.Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally.Be aware of all projects being undertaken within the portfolio which may impact operational delivery, contract, or Verizon risk.Ensure full statutory and operational compliance is achieved in line with contract KPI's.Ensure compliance with JLL and Verizon H&S processes and procedures, including internal and external audits.Actively participate and contribute to all team and management meetings.Ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.Regularly monitor customer feedback and produce an appropriate action plan based on the results.Maintain an effective business relationship with the client by understanding their needs and transferring these into the location.Deliver what you promise to the customer, client, and team.Ensure that all agreed service objectives are met in line with client expectations.Be aware of changing needs of customers and adjust the service accordingly in line with global standards.Provide an excellent standard of client service.Support admin and financial tasks as required.Any other duties required as part of the role as requested.Location: On-site – Limerick, IRL
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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