Are you passionate about beer and want to be a key player in ensuring consumers get the perfect pint of Diageo's market-leading draught beer brands such as Guinness, Harp, Rockshore, Carlsberg, or Smithwick's? If so, this is the role for you. The primary focus of this CPM role is to maintain beer dispense equipment across Ireland for our client Diageo. The role may also include working across Service and Project teams within the full CPM Guinness Quality Team.
We are recruiting for three Quality Rep roles for the following territories: Dingle, Limerick City, and North Kerry. It would be desirable for the winning candidates to reside within or close to these areas.
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition, so as a key member of the QSP team, this role is expected to make a significant contribution to delivering value for our client, demonstrating initiative to drive best practice and continuous improvement. A "can-do" attitude combined with a customer-centric focus is essential for success in this role.
Responsibilities:Ensure the Diageo range of draught beer brands look and pour perfectly across the defined territory.Complete dispense line hygiene procedure for every account within the defined territory within a structured journey plan.Maintain a focus on the 7Cs Guinness Quality Standards for every call in the defined territory.Act as the first point of contact for a specific set of calls in the territory.Respond to and resolve customer emergency calls.Accurately record Diageo Ireland assets in trade.Track and report product quality.Carry out Age of Beer reporting and return beer tagging.Build and maintain strong customer relationships.Assist with outlet refurbishments and system upgrades when required.Complete tap resites when required.Install and withdraw dispense equipment, including permanent and temporary equipment when required.Complete all tasks to company standards and within specified SLAs.Operate in an effective, efficient, and professional manner while representing CPM and our client Diageo.Work within industry health and safety standards.Generate new ideas and ways of working.Strive to reach the highest standards of performance for customers.Ensure effective and efficient task completion.Undertake any other duties and responsibilities as instructed by your line manager.Experience:Full driving licence is essential.Excellent interpersonal and communication skills.Ability to build and maintain excellent client and customer relationships.Demonstrated ability to manage clients and customers in a professional manner.Knowledge of beer dispense systems and equipment is desirable.Knowledge of beer dispense fault finding is desirable.Target driven with a proven record of achieving KPIs.Organised and able to manage multiple priorities.Excellent commercial awareness.Energetic and enthusiastic.Previous electrical or plumbing experience is desirable.Experience diagnosing faults.Qualifications:Education to Leaving Certificate.Qualification in a trade is desirable.Benefits:Competitive SalaryCompanywide recognition awards + regular Company events and activitiesDiscounted Health InsuranceAccess to company pension providerIVF Support PolicyEnhanced Maternity & Paternity PayReward & Recognition through our People Awards SchemeFast career development and progression opportunities for performers from 6 monthsEmployee Assistance ProgramActive Diversity and Inclusion teams across the businessRegular Company social events and activitiesBike to Work SchemeTaxSaver Scheme – discounted travel ticketsEmployee Referral Payment SchemeStructured Personal Development Plan
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