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We are recruiting for a Customer Care Specialist to join Kerry Dairy Ireland in Listowel.
The Customer Care Specialist acts as the key contact between the customer and the company and will always be responsive to customer's requirements, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.
We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.
About KerryKerry Group's UK & Ireland dairy related business includes Dairy Ingredients, Dairy Nutritional Ingredients, Dairy Consumer Foods, and Agribusiness. With a revenue in excess of €1bn per year, it is one of the world's leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right through to our portfolio of innovative and high-quality brands, the dairy business has a unique and compelling proposition for both consumers and our customers.
Our dairy business has a diversified portfolio of dairy, nutritional ingredients and market leading dairy brands and its vertically integrated dairy processing ensures the highest quality, sustainably produced 1.2bn litres of milkfor our dairy, nutritional ingredients, and consumer foods business – a key consideration among some of our largest customers across the globe.
We have an unrivalled dairy consumer brands portfolio coupled with a track record in innovation underpinned by technology and science. We manufacture and market our own leading butter, dairy, and plant spreads brands: Dairygold, Low Low, Pure and Golden Cow. We are the largest supplier of Private Label dairy spreads, supplying all major retailers in Ireland, the UK and mainland Europe. Our cheese brands compete in children's cheese snacks (Attack-a-Snak), natural cheese (block, slices and grated), and in processed cheese segments and our leading cheese brands include Strings & Things, Coleraine, and Charleville Cheese. Through our multi-geographical presence (UK, Ireland, and Western Europe) we have a deep consumer insight which is a key component of the business.
Key responsibilities Maintain professional, timely and effective communication with our customers Responsible for all aspects of account administration, account queries and commercial support Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor/ Manager Develop and maintain strong relationships with all customers by effectively managing customer accounts Maintain up-to-date knowledge of products, customers, processes and suppliers Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor/ Manager to improve the service to the customer Support the gathering of information to assist the implementation of improvements Remain fully flexible to meet business requirements and demands Qualifications and skills Excellent communication and interpersonal skills The ability to integrate and work effectively with others in a changing environment High level of attention to detail and strong organisational, analytical, problem solving and administrative skills A team player A strong desire for continuous learning and a desire to grow professionally At Kerry, we believe in creating an inclusive and flexible work environment that empowers our employees across Europe. Why work for us?
Agile Work Arrangements : We understand that work-life balance is essential. Whether it's, agile working, on-site role or hybrid working model, we support our employees' diverse needs. Professional Development : We invest in your growth. Take advantage of training, workshops, and mentorship opportunities to enhance your skills and advance your career. Diversity and Inclusion : Kerry celebrates diversity. We foster an environment where everyone feels valued, respected, and included, regardless of background, ethnicity, or gender. Global Mobility : With offices across Europe and the globe, we encourage cross-cultural experiences. Explore new horizons through international assignments or transfers within our global network. Competitive Compensation : Your hard work deserves recognition. Attracting and retaining top talent is essential for our success. That's why we are committed to offering competitive salaries that reflect the value our employees bring to the organization. We regularly benchmark our compensation packages against industry standards and ensure that our employees are rewarded fairly for their skills, experience and contributions. Join Kerry and be part of a company that values your uniqueness and supports your growth. Together, we'll shape a brighter future!
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