Overview Are you an experienced Customer Engagement Manager who thrives on strategic planning, deadlines and making real business impact? If so, this temporary opportunity on our Supply Chain team could be the one for you. In this role you will lead the relationship and service delivery for partners and customers, delivering an accurate demand signal and managing the execution of this signal to agreed service metrics from order capture to delivery. The role will also drive the execution of strategy, productivity and other efficiency and streamlining opportunities.
Responsibilities Provide leadership and drive the establishment of effective Sales and Operational Planning processes with key customers to proactively manage the combined supply chain.Lead order fulfilment processes including appropriate and effective processes for order capture, order processing (including credit considerations), delivery and shipment execution, complaints management and product life-cycle activities including New Products.Collaborate with supply chain teams and cross functionally to develop mechanisms that will improve service delivery, efficiency and effectiveness including, but not limited to, backordering management process, allocations process and PSD alignment, Vendor Direct optimisation.Partner with Support Centre Supply chain to execute against key strategic initiatives e.g. Digital Agenda, Segmentation, Demand signal enhancement, innovation speed, etc in line with functional and enterprise imperatives.Drive productivity in customer management processes by identifying and implementing service improvement initiatives. Champion identification and implementation of opportunities to drive both cost and time savings setting the vision, tone and expectations from the simplification, optimisation and automation agendas.Develop and lead team of 5, coaching and training to ensure strategic and operational targets are met. Input to organization structure evolution to balance business and career development needs for immediate team and department and to drive increasing organizational health.Develop the capability build strategy for the customer facing teams and drive all activity associated with organisation health of the customer facing team.Qualifications Essential Skills:Strong operational experience in a dynamic multinational organization, with specific account and business relationship experience and supply planning experience.Excellent communication skills and strong interpersonal skills with an ability to manage across a matrix organisation and interact with senior stakeholders.Strong record of executing major change initiatives and successful project delivery including budget, timeline and stakeholder management.Proven ability to balance short term tactical versus longer term strategic priorities, with ability to dive into the detail when needed.Strong analytical skills, attention to detail, complimented by strong soft / relationship management skills.Significant SAP experience.Strong People Leader. Proven experience of managing and developing a team. Ability to organize, manage and motivate teams in a dynamic environment.Resilient, with flexible upbeat and positive attitude to act as role model for Supply Chain team.
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