Customer Service Advisor

This is an exciting opportunity to join a supportive and collaborative team in a construction consultancy firm based in Clonskeagh, Dublin 14.
You will provide information to homeowners on Energy Grants / Energy Schemes available.
Full training will be provided.
Onsite Parking €27,000 Monday to Friday (8.50am-5pm).
Friendly, progressive and Supportive Team Responsibilities: Dealing with inbound calls and emails from Installers operating on the schemes.
Dealing with inbound calls and emails from homeowners looking to avail of the schemes.
Providing customer service to an agreed quality standard.
Conducting follow-up activities with administration duties.
Consistent and accurate updating of all relevant databases.
Management of complaints in line with agreed operating procedures.
Skills Required: Previous experience in a contact centre environment preferred or previous experienceworking in a busy office support environment (or similar).
Ability to follow processes and deadlines.
Strong numeric ability with analytical and interpretive skills Attention to detail essential.
Pleasant, friendly manner with an ability to work well in a team environment.
Experience with Microsoft Office/windows.
Good verbal and written communication skills.
If you are interested in the above role, please send your CV to Sarah Friel in Lex Consultancy.
Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Call Centre Customer Service Business Support