Customer Service Advisor

Providing excellent customer service end to end from booking to return of vehicle Scheduling customer vehicle services, collection times, determining workshop availability and optimising the loading of the workshop Maintaining progress reports each of your customer vehicles, advising customers on work required and agreeing recommended repairs and cost Maintaining strong relationships with customers and workshop colleagues Explaining work done on vehicle handover, ensuring on-time delivery Deal with and escalate as necessary any customer issues Invoicing and Administration, maintaining accurate customer records on the Dealer management Systems Drive strong customer satisfaction scores Work with the team to improve customer experience and revenue opportunities Ensure all service processes consistently meet ISO standards What you need: A self-starter with great enthusiasm for customer service in an automotive environment Experience working in a customer facing environment Excellent communication skills, fluent in both written and spoken English Be highly flexible and organised with very good administrative skills Excellent IT systems skills Full authority to live and work in Ireland.
This job does not qualify for a work permit Good to have Experience with Dealer Management Systems - Kerridge CDK Understanding of Service Department KPIs and how to deliver improvements 3+ years experience working in a Vehicle Service Department Experience with COVIS system for vehicle CVRT What's on offer: Competitive salary Pension scheme 22 days paid leave Employee Discount Scheme Employee Assistance Programme Manufacturer training Skills: Administrator Customer Service Microsoft Office