Select how often (in days) to receive an alert:
Customer Service Advisors (Full-time and part-time)Vacancy Number: 26105
Business Support, Customer Service (Entry)
Job Type: Full-time
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.
Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives.
This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives.
ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position Description The Customer Service Advisor will join ESB Networks Customer Care Centre, based in Wilton, Co. Cork, providing customer support to all electricity customers.
Customer Service Advisors deal with a broad range of work including dealing with customer queries, emergency and no supply situations, scheduling and managing work programmes, Pay As You Go metering processes, supporting electricity suppliers, new connections and general enquiries.
In this role the Customer Service Advisor works as part of a highly skilled externally CCA accredited team that delivers first class customer service across various customer channels.
Successful candidates will receive a comprehensive onboarding experience when they join the team, including classroom training, on-the-job learning and mentoring.
Both full-time (36.25 hours per week) and part-time (25 hours per week) contracts are available with start dates in January/February 2025.
Key Responsibilities Handling external and internal customer queries promptly and politelyListening to customers to anticipate/understand their needsTaking all necessary steps to satisfy customers' needs efficiently and accurately and communicating this to the customerConfirming that customer understands and is satisfied with outcome of the queryCompleting all tasks in a professional manner, prioritising customers' needs and safeguarding their confidentialityMaintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accuratelyFulfilling the role of the representative of ESB Networks to all the customers she/he engages withThe types of queries handled by the Advisor include: Emergency/Loss of supply callsNetworks General Enquiry servicesRequests for a New SupplyMeter Reading processingScheduling and managing work programmesSupporting electricity suppliersProcessing applications for new connectionsPay As You Go MeteringAdministrationExperience and Qualifications Leaving Certificate is essentialExcellent Telephone interaction/communication skillsExperience of working in a customer focused environmentGood PC/numeric skills including use of OutlookAccuracy and attention to detailAbility to learn and apply new systems and proceduresInitiative and problem-solving skillsLocation Wilton, Co. Cork, Ireland
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate, upon successful completion of probation, may work flexibly within their jurisdiction with attendance at the workplace in line with the Smart Working Charter for the Networks Customer Care Centre.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting To Team Lead, ESB Networks Customer Care Centre
Why ESB? Opportunity to lead Ireland's transition to net zero carbon futureProgressive, hybrid working modelCareer development through mentoring and trainingCorporate Social Responsibility OpportunitiesSports and Social ClubsNetworking opportunitiesCredit UnionAccess to staff well-being programsGenerous parental leave entitlementsStrong values-based and inclusive cultureStrong commitment to diversity, equity and inclusionGreat team environment working to our Core Values: Courageous, Caring, Driven and TrustedStarting from €32,450 per annum
(Based on full-time hours; part-time salaries offered on a pro-rata basis)
10th January 2025
Note: Please advise if you require any assistance or accommodations should you be called to attend an interview. If you have any queries in relation to this job, please contact ******
Your application will be held in reserve for 6 months should you be suitable for the role.
#J-18808-Ljbffr