Role: Customer Service Agent Location: Hybrid, 2 days in the office
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. This role will provide full 360 support to you by way of full training and ongoing support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery.
We are looking for a candidate for a Customer Service Agent on the People Operations Customer Service Team. The contract is for 6 months.
Responsibilities: Answer phones in a timely mannerFollow up on queries with other teams/areas within the group, where necessaryEnsure that six sigma forms are completed for all inputs/letters/formsAll issues/errors highlighted to Coordinator / Team LeaderDevelop & maintain a good working relationship with all colleagues & customers alikeBe flexible and have a willingness to help team members & other teams where necessaryBe familiar with all Policies, Procedures & Authorisations relevant to a successful day to day roleAll Complaints & Issues properly escalatedKnow who your Customers are & be aware of their requirementsRole requirements: Excellent team player with energy and commitment to achieving the goalsCustomer service experience with a strong customer focusStrong interpersonal and communication skillsA flexible energetic and innovative approach to work. Ability to adapt to a changing environmentSelf-motivated with the ability to meet targetsExcellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first timeDesirable Qualifications, Skills & Experience: Experience in a phone-based roleStrong IT Skills, i.e., Microsoft productsIf you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address.
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