Customer Service and Operations Administration Motor industry Salary: Depending on experience plus end of year bonus Location: Dublin 12 office based Job Purpose As a Customer Service and Operations Representative, you will play a crucial role in ensuring a seamless and positive experience for customers throughout the rental process.
You will be responsible for managing customer enquiries, processing rental transactions, and overseeing operational aspects to guarantee the efficient functioning of our rental services.
Tasks Customer Interaction: Respond promptly and professionally to customer enquiries via phone, email, and in-person.
Provide accurate information regarding rental options, vehicle selection, pricing, and terms & conditions.
Address and resolve customer concerns, ensuring a high level of customer satisfaction.
Rental Process Management: Process rental orders, including reservation creation, vehicle allocation and transportation.
Coordinate the pick-up and return of rental vehicles, ensuring a smooth customer experience.
Conduct pre- and post-rental, vehicle inspections ensuring all damages are recorded correctly.
Operational Oversight: Monitor and manage the availability of rental vehicles, ensuring sufficient vehicles are available.
Collaborate with suppliers to address maintenance needs, repairs and fleet logistics.
Vehicle movements local deliveries and collections (clients and suppliers).
Fuelling vehicles.
Customer Awareness: Ensure customers are made aware of rental policies, safety guidelines, and the proper use of rental vehicles.
Knowledge, Skills & Experience: Ideally a minimum of 3 years experience in automotive or customer service industry.
A high level of computer literacy, and be proficient in Microsoft Word, Excel and PowerPoint.
Pragmatic decision-maker with a good technical knowledge.
A good understanding of vehicle logistics and inventory controls.
Strong numerical aptitude with an extremely high level of attention to detail.
Excellent interpersonal, oral, and written communication skills.
A flexible approach, willing to carry out a variety of tasks/ activities as requested and be prepared to work additional hours as may be necessary from time to time.
A team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
Hold a full clean driving license for a minimum of 2 years.
High customer satisfaction drive, comfortable negotiating and talking to clients.
For more information please send your CV to Carol Cantwell in confidence through the link.
If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly.
However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions.
We will only contact those candidates whose CV matches the criteria for the vacancy.
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