Join this dynamic team focused on delivering better nutrition for every step of life's journey! Glanbia Performance Nutrition are the world's leading premium sports nutrition company with brands such as Nutramino, Optimum Nutrition, BSN, Isopure, Body & Fit, thinkThin and Levlup, each with its own unique brand essence. With over 2,300 employees and a direct presence in 32 countries worldwide, we are a truly global organisation.
We are a values-led organisation focused on driving sustainable business performance the right way. From our business model to our culture, we live our values in everything we do. As we continue to build and grow the leading, most innovative kind of performance Nutrition Company, one of our key values is passion for our Customers and Consumers.
With the brightest minds in Commercial, Marketing, Product Supply, Finance, HR and Customer Service who have made us the business we are today, GPN continues to seek out those who are focused on building their career.
Are you ambitious with a "winning together" mindset? A natural collaborator who enjoys taking risks and working in a challenging hyper-growth environment? If the answer is yes, we would love to talk to you about joining GPN.
The Opportunity We are looking for a Customer Service Team Manager who is passionate about the sports nutrition industry and also able to operate effectively within this scale and pace of change/business growth. Specifically, you will be a key contact for all Customer Supply Related Queries, expedite and capture Customer Orders whilst managing revenue recognition.
Responsible for all internal and external customer orders (Including Export) processed accurately on SAPMain point of contact for internal and external customersHelp develop and implement a continuous improvement strategy, ensuring customer relationships and experiences are enhanced and reinforce best practices in regards to customer interaction and serviceManage OTIF for high priority customersBe cost effective and recover costs where possibleWorking closely with the Planning Team to ensure highest levels of order fulfilmentWork closely with our 3rd party providers and logistics team to ensure all deliveries are completed on timeManage relationships with Commercial, Supply Chain and financial teamsProvide leadership, ongoing development, and support the wellbeing of the Customer Service TeamManagement of Revenue for Orders per month, half year and year endActive Participant in ensuring successful Month End, Quarter End and Year End DeliveryEnsure Customer Data is accurate on SAPGenerate and report key metrics & manage relevant department reportsResponsible for accuracy of Open Orders & Revenue ReportMonitor and resolve EDI queries, IDOCs and disputesSuper user for SAP, Business Objects and ExcelExperience of working with Amazon and Amazon chargebacksSupport Head of Customer Operations in all areas of Customer ServiceThe Skills you will bring to the team Third level qualification in Business Studies, Customer Services or Supply ChainExcellent commercial awareness with experience of working within a FMCG or related environmentAbility to manage operational levels of Customer Service, whilst managing numbers and reporting revenueProven track record of working in a Customer Service roleDetailed Understanding of key Customer Service Metrics, Processes and SystemsExperience in Change Management and leading others to embrace changeKnowledge of Export compliance and Export DocumentationExperience of working within manufacturing or a fast-paced environment idealExcellent Sales Order Processing and Microsoft OfficeAbility to work to tight stressful deadlines.Ability to handle multiple priorities.Getting up to speed with the business, its products, and the speed of growthPartnering with the other departments to achieve results.Effective change managementTo affect the development, improvement and automation required within the department.High energy, high creativity but ability to work through the basics tooResults orientated and creative problem solverAbility to work under own initiativeStrong motivational skillsExcellent communicator and influencing skillsAbility to work to stretching targets in a dynamic industryAttention to detail and a customer care focusExperience in FMCG environmentExperience of working with Amazon and Amazon ChargebacksEmbrace our value 'Sense of Fun'If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply! Where and how you will work
The opportunity will be based in Dublin, with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.
What we would like to offer you!
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health plan, pension.
About Glanbia
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more.
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