Role -Customer Service Representative - French Location -Dublin Contract type -Full time Work Model - Hybrid (currently operating Remotely) Working hours -Mon - Fri 7am - 7pm shift Language -French At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. The Customer Service Representative is accountable for providing customer service support in the financial services sector to customers of a global bank, including the provision of information, resolution of queries, communication with internal customers and handling of complaints. The CSR will be dealing with external contacts (customers from relevant markets) and internal contacts (specialists from various departments within the bank) The Customer Service Representative will be working within and always promoting the Company Values. Duties and Responsibilities: Provide Information on Pension Payments: Handling requests on missing paymentsProviding information on previous paymentsProvision of information on chequesProvision of movements carried outProvide information on payment methods: Provide consultancy concerning the most efficient methods of payments availableProvide customers with information on the choice of payment methodsProcess changes to instructions regarding payment toolsHandle questions on international payments: Process changes of personal data and customer addressesProcess changes on payment preferencesHandle enquiries on payment methods, Western Union and cheque payments.Provide information on miscellaneous queries: Handling queries relating to proof of life proceduresDesired minimum requirements: Education and Experience: Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.Excellent knowledge of Microsoft Office productsEssential Skills and abilities: Ability to function in a fast-paced environment where standard of quality and timeliness are establishedMust possess excellent PC skillsMust be goal orientatedAbility to speak, read and comprehend required language(s), including English and possess good verbal communications skillsMust possess superior listening skillsAbility to deliver information at customer's knowledge level in an understandable mannerStrong interpersonal skills and ability to think independently and follow through effectivelyAbility to apply a logical problem-solving approach to resolving customer problems and enquiriesMust be numerate and possess excellent attention to detailBenefits and perks: Extensive Training & Development.Internal career progression opportunities.Employee assistance programme (EAP).Hive medical cash plan.PRSA Scheme.Employee engagement initiativesEqual opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. For more information, don't hesitate to reach out to ******. Your journey to becoming a valued part of Covalen starts here. Apply Now or Reach Out for More Information.
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