Role - Customer Service Representative - German Speaking Location – Hybrid (Dublin city center) Contract type - Permanent Work model – Hybrid (Currently Remote) Working hours - Mon - Fri 8am - 4pm shift Language - German At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
Duties and Responsibilities: Provide Information on Pension PaymentsHandling requests on missing paymentsProviding information on previous paymentsProvision of information on chequesProvision of movements carried outProvide information on payment methodsProvide consultancy concerning the most efficient methods of payments availableProvide customers with information on the choice of payment methodsProcess changes to instructions regarding payment toolsHandle questions on international paymentsProcess changes of personal data and customer addressesProcess changes on payment preferencesHandle enquiries on payment methods, Western Union and cheque payments.Provide information on miscellaneous queriesHandling queries relating to proof of life proceduresDesired minimum requirements: Education and Experience: Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.Excellent knowledge of Microsoft Office productsEssential Skills and abilities: Ability to function in a fast-paced environment where standard of quality and timeliness are establishedMust possess excellent PC skillsMust be goal orientatedAbility to speak, read and comprehend required language(s), including English and possess good verbal communications skillsMust possess superior listening skillsAbility to deliver information at customer's knowledge level in an understandable mannerStrong interpersonal skills and ability to think independently and follow through effectivelyAbility to apply a logical problem-solving approach to resolving customer problems and enquiriesMust be numerate and possess excellent attention to detailBenefits and perks: Hybrid-working model (Currently Remote, subject to change)Training & Development.Internal career progression opportunities.Employee assistance programme (EAP).Hive medical cash planPRSA Scheme.Employee engagement initiativesBike to work scheme.What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives.
Equal opportunity employer: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out. Your journey to becoming a valued part of Covalen starts here.
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