Job Purpose/Role As a trusted insurance partner to over 700,000 customers across Ireland, Allianz plc has built a local and global brand based on trust, integrity, and outstanding customer service for over one hundred years. Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct.
As a Customer Sales and Service Representative, you will offer market-leading products to our customers, achieving sales, retention, and quality targets by providing the trusted service on which Allianz has built its reputation.
Why Join Us? Our contact centre team, based in Elm Park, Dublin 4, upholds a hybrid working model for all employees post-training period. Working closely with your colleagues in a fun, challenging, and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills, and ongoing performance coaching to support your success. Good performance is rewarded at Allianz, so if you are ambitious and motivated to succeed, we would love to hear from you.
We also offer:
Competitive remuneration packageHybrid/Flexible Way of Working (Post-training period)Opportunity to gain relevant insurance qualificationKey Responsibilities Quote and convert new business opportunitiesExplore and convert cross-sell and multi-cover opportunitiesAchieve sales, service, and customer satisfaction metrics as agreed with your managerProcess policy adjustments as requested by our customersConsistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust, and entrepreneurshipContinually improve quality and efficiency within the teamAdhere to company quality and underwriting standardsComply with the Financial Regulator's Minimum Competency Code, Consumer Protection Code, and any other relevant regulationsKey Requirements/Skills/Experience A third-level degree or leaving certificate OR a minimum of 2 years' experience working in a sales or customer service environment6 – 12 months experience in an insurance/financial services environmentKnowledge and understanding of general insuranceCompleted an APA, CIP, or a relevant insurance qualification to meet minimum competency requirementsRegulatory Notice This role is subject to Minimum Competency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-4) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
54506 | Sales & Distribution | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Great to have you on board. Let's care for tomorrow.
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