Customer Service Specialist

Here at Paul Byron Shoes, we are currently recruiting enthusiastic and talented Omni Channel Customer Service Specialists to join our fast-growing and dynamic Head Office Team.
Working with our E-commerce and store teams you will be instrumental in developing and maintaining high levels of customer engagement and satisfaction while also participating in ad-hoc projects assigned by the Website Manager.
This role is mid-week work only with no weekends available Responsibilities: Provide customer support via email and telephone.
General administration.
Provide relevant advice to customers primarily by phone but also through other communication channels as required - including email, web chat and social media platforms.
Be a key member of the Web Team, focused on optimising customer experience to drive digital conversion.
Develop a good working knowledge of the stock, working in conjunction with other e-commerce staff and warehouse managers.
Requirements: Previous Customer Service Experience preferred.
Strong attention to detail and processes.
Organised- able to work to deadlines under pressure Strong interpersonal and communication skills - capable of working closely with many different areas of the business.
Knowledge of Klavyio marketing tool an advantage.
* Proficient in IT Skills - Excel, Word, PowerPoint Job Types: Part-Time, Permanent Pay: €13.00 per hour DOE Expected hours: minimum 20-37.5 per week Benefits: Employee discount Schedule: Monday to Friday Experience: Customer Service: 1 year (preferred) Work Location: In person