PFH Technology are currently looking for aCustomer Service Support Expert to join our clients expanding Team.
Contract 12 months plus 2 x 12-month extensions Location Dublin, hybrid Start Date November 2024 Experience 3 years experience in a similar role The following non-exhaustive list of Key Deliverables, are applicable to this Role.
Respond to customer inquiries and provide timely and accurate information via new MS Dynamics CMS solution.
Triage issues reported by customers, ensuring a satisfactory resolution.
Foster collaboration with development teams.
Gather and relay customer feedback to relevant departments to help improve our products and services.
Work closely with project team and business units to ensure a cohesive customer service experience The following Experience/Competencies/Skillsets are applicable to this Role.
Collaboration: Work closely with developers, and other stakeholders to ensure that customer queries addressed efficiently.
Team player: Collaborative mind set with positive attitude in supporting the project team.
Adaptability: Flexibility to adapt with agile mind set to manage customer support.
Education Any relevant Customer Support certification Any ICT or Degree Qualification (Level 6 or above) Technical Skills At least two years of dedicated customer service experience in supporting Customer Relationship Management (CRM) and Case Management Solution (CMS).
Demonstrated expertise in handling the customer related queries, ticketing system and support end user requests.
Exceptional communication skills, with an emphasis on collaboration and innovative problem-solving.
Understanding of technical solutions, management of process flows and handling of different user request.
Understanding of digital platforms, including web, mobile and phone A strong team player with a commitment to manage customer queries in a fast faced ICT support environment.
Experience with MS Dynamics CMS solution query handling is an added advantage.
A history of significant contributions to ticket support systems, particularly in a BAU (business as usual) operational environment.
Proven ability to collaborate effectively with development teams, and business to handle the customer queries effectively and efficiently.
Attention to detail in addressing the queries and contributing towards the product enhancement is an added advantage.
Non-Technical Skills Creative thinking and Problem solving skills Good Collaboration skills Proficiency in the English language Team player with excellent communication skills PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations.
We have unrivalled vendor relationships.
We can procure, design, deploy and support all your ICT needs.
Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately.
We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
Skills: microsoft dynamics CRM csm Customer Service