Description Keeper is hiring a driven Customer Success Manager to join a high producing team within our B2B sales division.
Qualified candidates must permanently reside in Ireland.
This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally.
Keeper is published in 21 languages and is sold in over 120 countries.
Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role!
About Keeper Keeper Security is transforming cybersecurity for people and organizations around the world.
Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device.
Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise.
Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.
Learn more at KeeperSecurity.com.
About the Job Join an elite group of proven performers and highly successful Customer Success professionals.
Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.
They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts.
As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Thrive in a supportive but independent workplace with the opportunity to grow as our organization growsMeet or exceed sales targets within SMB CohortProvide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contactsWork with clients to negotiate contract renewals, cross-sells and upsellsWork with clients to establish business and technical goals & potential via technical and Quarterly Business ReviewsMaintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close dealsAdvise customers on best practices for securing and protecting their business against password related breachesProactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycleConsistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customersUnderstand and navigate account procurement practices to negotiate licensing contractsResolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expertDrive customer advocacy in the form of references, referrals, and case studiesPerform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotasParticipate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiativesAct as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new productsContribute towards the development of a strong team environment by upholding high work standardsJump at opportunities to go the extra mile to ensure our customers are supported and successful!Minimum Requirements 1+ years of experience in Account Management or SaaS Customer Success roles/Sales rolesStrong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & supportMotivated by solving problems for customers; demonstrated ability to anticipate challenges before they ariseExperience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security ExecutivesUnrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended valueEnergetic and self-motivated; a team player who is also a proactive and creative problem solverAptitude for learning software; strong with business applicationsAbility to manage multiple priorities while maintaining strict attention to details.
Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalationsWorking knowledge of Salesforce.comUndergraduate degree preferred (BA/BS)Experience working in IAM industry is a plusBenefits Onsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike-to-Work Scheme (if local)Keeper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr