Customer Support Representative, B2B (Emea)

Details of the offer

Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our EMEA B2B support team.
This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally.
Keeper is published in 21 languages and is sold in over 120 countries.
Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper Keeper Security is transforming cybersecurity for people and organisations around the world.
Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device.
Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise.
Trusted by millions of individuals and thousands of organisations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.
Learn more at KeeperSecurity.com.
About the Role As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real-time assistance).
The Customer Support Representative will be a highly organised go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns.Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies.Know when to escalate more in-depth issues to the Tier 2 team.Provide excellent B2B customer service and top-notch support.Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them.Minimum Requirements 1+ years of experience in a technical support role.Experience with Google Docs and MS Office tools.Excellent communication and presentation skills, both written and verbal.Ability to work independently and as part of a team in a fast-paced, high-growth environment.Proven history of maintaining a high level of professionalism with customers.Preferred Bachelor's degree.Salesforce experience.ServiceNow experience.Technical proficiency with smartphones, tablets and computers.Benefits Onsite lunches.Private healthcare (no wait period).Pension contribution (no wait period).Sick Pay.Bike-to-Work Scheme (if local).Above Market annual Bonuses.Keeper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobleads

Job Function:

Requirements

Spa Receptionist

We are now recruiting for Receptionist for our Award Winning Spa. The ideal candidate is a well organised, people person who constantly strives to exceed the...


The Maryborough Hotel - County Cork

Published 9 days ago

Deli Assistant

Provide a fast, friendly and efficient level of customer service. Prepare and assist with food preparation when required. Set up / replenish counters and mer...


Costcutter - County Cork

Published 9 days ago

Customer Assistant Phoneshop (Permanent 25 - 30 Hours) - Wilton

About the roleWe are looking for Tesco Phoneshop Team Members in this store. Every part of Tesco Mobile puts our customers first – our tariffs, our shops, an...


Tesco Ireland - County Cork

Published 9 days ago

Arabic Customer Service - Hospitality.

Arabic Customer Service - Hospitality Remote About Your New Employer Working with a global company who are actively looking to urgently hire an Arabic Custom...


Sigmar Recruitment - County Cork

Published 24 days ago

Built at: 2025-01-16T14:03:44.312Z