Job ID: 2674225 | Amazon Data Services Hong Kong Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Engineering Operations (DCEO) Team is the backbone of AWS, supporting the rapid growth of AWS business and customers 24x7. We commit to maintain the physical critical facility infrastructure of AWS and ensure the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency and cost. The DCEO Team is seeking individuals who are motivated, self-starters, eager to learn, passionate and committed to join us. As part of the Infrastructure Operations Team, you will have the chance to work on the most advanced technologies in a dynamic environment. If you enjoy working in a strong, close-knit and diverse team, Infrastructure Operations Team is the place to be!
Key job responsibilities
• Act as interface with the Colocation provider's technical and facility teams to address day-to-day operational requirements;
• Act as interface with on-site Colocation providers and respective contractors, to ensure all works performed is complied with established practices, procedures & local legislation;
• Monitor Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.;
• Generate change management requests & incident management tickets for Data Center facility
• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incident, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations;
• Involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues;
• Partake improvements to enhance the data center safety, security and availability;
• Facilitate installation of the racks and conduct the rack space, power/cooling assessment.
A day in the life
Also expected from the EOT is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The EOT will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities.
• Join the 7x24 operations. Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.
• Providing timely escalation for all facilities-related issues within the data center
• First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA)
• Providing assistance to junior and peer EOTs
• Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
• Utilization of administrative tools for change management, ticketing, and asset management.
• Supporting project/stakeholder team and vendor activities
• Overseeing of all Commissioning activities
• Completion of assigned project tasks and managing associated reporting metrics
• Engagement of other supporting teams for issue resolution
• Ensuring compliance of AWS Data Center safety and security protocols
• Involve in day-to-day data center facility operations work including facility change management
• Involve in vendor management and technical consultation work
• Review emergency and standard operating procedures
• Participate in facility event analysis
• Participate in emergency drills and emergency facility event response
• Participate in local and global facility operations-related projects
• Participate in multiple cross-team trainings
• Be provided an opportunity to drive operational excellence and better customer experience.
About the team
The Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
BASIC QUALIFICATIONS- Bachelor's degree
- 2+ years of electrical or mechanical experience
- Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls
PREFERRED QUALIFICATIONS- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Knowledge of BMS and EPMS control systems and data collection/trending
- 3+ years of electrical or mechanical experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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