Job Description At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do.
Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do.
We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About The Role Duties and Responsibilities of the Role: Assist the Hotel General Manager in overseeing all hotel operations, including rooms division, food and beverage, sales and marketing, finance, and administration.
Ensure guests receive superior service and a positive experience during their stay.
Address any guest concerns or issues promptly and professionally.
Assist in developing and managing the hotel's annual budget, analysing financial data, and implementing cost-control measures to achieve revenue and profitability goals.
Supervise and support department heads and staff members to maintain high service standards and deliver exceptional guest experiences.
Work with the team to monitor and maintain quality standards across all hotel operations, including cleanliness, safety, and guest service.
Collaborate with the sales and marketing team to drive revenue and occupancy levels through effective marketing strategies and partnerships.
Support revenue optimization initiatives through pricing strategies, upselling, and other revenue enhancing measures.
Assist in building and maintaining positive relationships with guests, corporate clients, vendors, and local community stakeholders.
Ensure the hotel complies with all health, safety, and security regulations and implements best practices.
Oversee property maintenance efforts to ensure all facilities are well-maintained and in good working condition.
Support employee development and training initiatives to enhance skills and knowledge within the team.
Assist in handling any emergencies or critical situations that may arise within the hotel promptly and effectively.
Ensure the hotel adheres to the brand standards (if part of a hotel chain) and maintains consistency in service and guest experience.
Stay updated on industry trends, market conditions, and competitor offerings to support informed decision-making.
Requirements for the role: Previous experience in hotel management or a related leadership role within the hospitality industry.
Strong leadership and managerial skills to support and motivate a diverse team effectively.
Excellent communication and interpersonal abilities to interact with staff, guests, and stakeholders.
Financial acumen to assist with budget management, financial analysis, and decision-making.
Attention to detail and a commitment to maintaining high-quality standards.
Problem-solving skills to address issues and challenges efficiently.
Knowledge of industry regulations, health and safety standards, and best practices.
Flexibility to work irregular hours, including evenings, weekends, and holidays, as required in the hospitality industry.
Skills Needed About The Company Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions. Company Culture 128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms.
Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it's deserved.
Desired Criteria Required Criteria Previous experience in hotel management or a related leadership role within the hospitality industry.
Strong leadership and managerial skills to support and motivate a diverse team effectively.
Excellent communication and interpersonal abilities to interact with staff, guests, and stakeholders.
Financial acumen to assist with budget management, financial analysis, and decision-making.
Attention to detail and a commitment to maintaining high-quality standards.
Problem-solving skills to address issues and challenges efficiently.
Knowledge of industry regulations, health and safety standards, and best practices.
Flexibility to work irregular hours, including evenings, weekends, and holidays, as required in the hospitality industry.
Closing Date Tuesday 28th January, 2025