Digital Account Manager 12 month FTC We're looking for people to join the SHR Group team and be a part of the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have two charity days allocated per year, to support a cause that matters to you.
About you: You'll be based working from our offices in Limerick, you will champion the delivery and adoption of Digital Marketing best practices for our customers. You will work closely with the Digital Operations and Customer Success teams to deliver a world-class digital marketing service for hospitality. Working within the wider digital team you will contribute to the omni-channel strategy and consciously work to always improve the digital product offering with the wider Digital Marketing Team.
Day-to-day, you will: Responsible for a diverse portfolio of customers in both the domestic and international markets. Monitor and share market trends across digital - what is happening, what is the impact and what should we adopt as best practice. Measure the impact of your digital strategies and feed back into the Avvio Digital Adoption Framework. Collaborate with the Digital team and drive the key team strategies. Maintain and evolve the continuous training in the form of video training, how-to guides and drop-in chats. Your skills and experiences might also include: Customer Obsessed–drive and ambition to accelerate support and help customers grow their direct bookings, always wants to help resolve issues, get stuck in and create a great customer experience. Organized and dependable, experience of managing a portfolio of customers and capable of working to tight deadlines. Multi–Tasker and effective at Time Management. Experience within digital marketing in a similar role or experience within a marketing role at a hotel. Very effective communicator across all levels internal and external, excellent presentation skills. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
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