Distribution Planner - PR set and Gifting Apply NowPositionBulgari is one of the most prestigious brands and global players in the luxury market.
We design, produce, distribute, and sell high-end jewels, watches, perfumes, and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10,000 exclusive perfumeries.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organization aimed at the full satisfaction of the customer.
Excellence for Bulgari means the perfect balance between top-quality products and impeccable services worldwide.
Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group).
We employ over 180 people in Dublin within our Global Logistic and Supply Chain Centre.
We are currently looking for a Distribution Planner - PR set and Gifting to join the team.
Job ResponsibilitiesYou will be the point of contact for all PR set and Gifting orders worldwide: VIP, HR, Hotel, etc.Manage the orders received from customers (order entry in the system, checking pricing, launch dates, date of delivery, backorder management).Coordinate operational market activities effectively, using all available resources, verifying progress, and intervening in a timely manner when obstacles arise; always keeping with agreed deadlines and commercial requirements and working to maximize shipments/revenue whilst maintaining a positive and enthusiastic approach on any interaction with customers, colleagues, and other departments.Reply to inquiries from internal and external stakeholders (PR and marketing team) on goods (stock availability, expected delivery date, client's order status, shipment details, in accordance with the Logistic department).Work closely with Distribution Planning, Local Administration, Marketing, and F&A teams and any other departments that may be involved (Pricing, stock, Invoicing, IT, Packaging, etc.)
when issues occur, at any stage of the flow (from order entry to delivery to client), to obtain a fast resolution and ensure customer satisfaction.Take care of any urgencies that may be received from customers swiftly to ensure that the deadline is respected and therefore customer satisfaction is guaranteed.Ensure that the deliveries to the customer meet the criteria of the company's Key Performance Indicators, budget, and central instruction.ProfileMinimum of 2 years' experience in Distribution Planning or Customer Service required.Proficient in Excel, SAP, MS Office, and Power BI.Possess strong analytical and numerical skills.Strong work ethic and a willingness to go above and beyond.Negotiation skills and ability to influence internal and external stakeholders.Fluent in English; a second European language would be beneficial.Additional InformationTeamworkCustomer FocusProblem SolvingExcellent verbal and written interpersonal skills
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