Experience Director

About FUEL FUEL is an Experience and Entertainment Group.
We operate from Dublin, UK and the US but we engage all over the world.
We specialise in Brand and Employee Experience, Content, Production Services and Streaming, Technology, Festivals and Gifting.
We entertain, engage and inspire global audiences for world class organisations and brands.
And we love it!
Overview of the Role The Experience Director is accountable for fostering high value relationships with all clients assigned to you, including overall client satisfaction, management of expectations, team performance, work standards and attention to detail; ensuring the work is always on brand, on strategy, on time and within budget.  You may lead multifunctional teams across the FUEL Group, deliver profitable revenues and operational excellence.
You will strategically develop your client portfolio to deliver growth, identifying new opportunities for both the client and the business.
You will partner with the Creative, Studio and Post Production Leads to establish and monitor excellence in creative standards and world-class experiences.
In addition to managing the strategic growth of your client business, your daily tasks are likely to include developing creative briefs, pitching to clients, pricing, project planning and presenting work, along with overseeing the internal design, production preparation and show running phases of each project under your remit.  All of the above must be backed by event agency experience and a knowledge of the Irish based events market (including suppliers and vendors) as well as proven Global Experience working on projects/ events in multiple locations.
Responsibilities include but are not limited to the following: Act as the main point of contact for Senior clients in your portfolio  Implement the Client Services Roadmap from client briefing, response to brief, creative development, pitching, budget management, contracting, invoicing and debrief.  Develops  new business responses for leading global brand and employee experience clients.
Develops, defends and sells high value work  Set the standards by which all  team members deliver their work - from project planning, pricing, debrief notes and client communications; this may mean upskilling the team- especially those more juniors  Develop creative briefs for other departments; Creative, Design, Production and Postproduction  Collaborate with internal teams (production, client services, marketing, etc.)
and external stakeholders to ensure alignment of event goals with client objectives.
Assist Hub Lead with resourcing teams on projects , and briefing and onboarding freelancers or contractors to projects when necesssary Develop detailed event budgets for medium to large size events, ensuring profitability and accurate quoting standards  Set the standards by which the  teams develop responses  - from experience design,  ideation, project planning, pricing, debrief notes and client communications.
Cultivate client relationships through regular meetings, calls, and social occasions Take ownership of updating and maintaining CRM system Take an active role in the Scope of Work (SOW) development and pricing proposals.
Collaborate with the group disciplines/teams, to ensure continual focus on creative standards of the work.
Stay informed on the latest trends in event technology, audience engagement techniques, and digital experiences.
Continue to grow and develop relationships with suppliers and freelancers outside of Ireland- in key countries connected to our clients Apply agility and momentum to the work methods to drive efficiency.
Support an environment for the best team and work to flourish Ensure the accurate, timely and profitable implementation of all client plans.
Have a fluid approach to projects and be able to adapt when a client changes briefs  Must be able to integrate themselves into the working practices that the company has in place and stick the processes involved  Working on-site and supporting the team where necessary on-site  Attributes &  Skills Above all else, a people person who is approachable and nurturing of client relationships Loves problem solving and researching new and innovative solutions for clients  Applies agility and pace to the work methods to drive efficiency.
Has a strong knowledge in production & when suggesting an idea are aware of how to put this together from scratch and what 3rd parties are needed Has great leadership qualities and enjoys developing their team members  Highly creative and not afraid to bring fresh ideas to the table  Someone who strives to exceed all expectations  Passionate about new and dynamic event solutions and has a progressive view of the future of the industry Supports an environment for the best team and work to flourish Loves working in a fast-paced environment, with demonstrated ability to manage multiple tasks simultaneously High commercial acumen, with the ability to develop complex event budgets for medium to large size events  Confident in their ability to sell an idea and enjoys presenting to clients  Strong attention to detail and doesn't sweats the little details  Highly motivated and brings a positive attitude to the workplace  Advanced knowledge of Google Sheets & Slides / Excel & PowerPoint  Who are we looking for?
10+ years of relevant experience, preferably in an agency setting (2 years in previous role) A progressive view on the role of experience at an organisational- for Employees and Brand level, but mainly in the Employee Experience space Highly adept in most of the following Experience Design, Brand Strategy, Event Creation and Design, Audience Planning.
Have a proven track record of delivering standout creative work - Present portfolio and case studies as part of the interview process.
(Min €350K budget) Previous Experience working outside of Ireland on Global Event (examples should be included in portfolio) Preferably with both live and virtual event experience  High commercial acumen, with the proven ability to develop complex event budgets large size events and deliver continued profitability  Confidence in working on account growth- looking for new clients, arranging meetings to discuss opportunities with FUEL, nurturing and looking for new opportunities with existing clients Confident and experienced presenter,  ability to sell an idea and enjoys presenting to clients Provide impressive references/referees Must have drivers license and preferably have own car  Working hours The successful applicant will generally work normal office hours 9am to 5.30pm Monday to Thursday, and 9am to 5pm on Fridays.
On occasion, they may need to work extra hours, including evenings and weekends.
 Perks of the Job:   Office located in the heart of Dublin 's Camden Street with access to major bus/ LUAS links Time in lieu for event days/over time.
Competitive Salary A fun and fast paced environment, with energetic workforce Regular team building days Regular training and upskilling opportunities Dog friendly office Day off for your Birthday Remote working optional (this role will require the successful candidate to be based in office minimum 2 days a week) Annual 2 day away trip with team Sports & Social/ Wellbeing events