Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionThe Expert Programs Delivery Coordinator owns the coordination and management of the Certified Workflow Architect programs offered by ServiceNow. This role is specifically dedicated to the Certified Workflow Architect for Customer and Industry Workflow (CIWF) program, though work on other Expert Programs could also occur. The Expert Programs team takes a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience. This role requires in-depth knowledge of the ServiceNow architect persona related to customer and industry workflows. Delivery Coordinators use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile, creative, have exceptional organizational and program management skills, and who demonstrate confidence and command engagement.
What you get to do in this role: Serve as the Delivery Coordinator for ServiceNow's Certified Workflow Architect program, primarily for Customer and Industry Workflow (CIWF) program which includes, but is not limited to:Managing participation and student progressLeading or directing discussions towards program objectivesEvaluating student progress and providing effective coaching as neededReviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvementsProvide effective, objective, behavior-based coaching to expedite student growthGather, assess and report on program metricsCoordinate with and market to internal experts and stakeholdersWork with the content creation team in creating effective and engaging materials to meet learning objectivesIdentify opportunities for improvement and drive improvement initiatives to completionSupport the professional development of others through means of mentoringEnsure equity, fairness, and inclusivity for all programsQualificationsTo be successful in this role you have: 5+ years managing multiple large programs/projects, in enterprise environments; or equivalent education/experience5+ years' experience across a variety of applications within the ServiceNow platform3+ years' experience directly engaged in ServiceNow customer & industry workflow implementationsExcellent project and program management and organization skillsExperience facilitating training or mentorship in demanding technical organizationsExperience consulting or coaching in one-on-one or in groups, a plusStrong interpersonal and communication skillsAbility to work collaboratively with a diverse group of stakeholdersAn understanding and respect of diverse learning needs and communication styles which vary across countries, regions and business units
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