Field Service Engineer, Ireland

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.
Responsibilities: ·      Transfer of technical knowledge to press operators to resolve on-site technical issues ·      Escalate complex issues to Landa's worldwide teams to ensure optimal and effective treatment of customer issues ·      Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity Attributes: ·      Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips) ·      Ability to work under remote supervision and perform well under pressure ·      Excellent interpersonal skills, working with global customers and colleagues ·      "Can do" approach using established technical policies and procedures to effectively handle customer issues ·      Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products ·      Self-motivated and able to work in a dynamic workplace ·      Clear and effective English communication skills ·      2+ years of experience in product support in the graphic arts industry for digital printers or offset presses ·      Experience in inkjet systems - an advantage ·      End to end, highly-skilled technical capabilities and strong troubleshooting skills ·      Valid driving license