Job Title: Field Service Engineer
Reports to: Healthcare Technology Manager
This position provides a fantastic opportunity for a motivated Field Service Engineer to join a team of three experienced engineers dedicated to offering technical support for high-quality, precision equipment. The successful candidate will undergo a structured training program, which includes manufacturer-certified courses and hands-on training alongside senior engineers at customer locations. The role encourages professional development, providing the chance to build expertise in advanced equipment and technology within a dynamic, collaborative engineering environment.
Primary Responsibilities:Carry out technical repairs, both preventative and corrective, on specialized equipment at customer locations and other designated sites.Advise and take the lead on installation requirements for specific healthcare equipment.Participate in local and international technical training for products and any other related equipment to build technical knowledge.Develop and sustain a high level of technical competence to ensure independent and confident performance on the job.Stay informed of emerging technologies relevant to modern technical devices.Exhibit commercial awareness and maintain an orientation towards market trends.Travel flexibly across the 32 counties to support customers as needed.Work collaboratively within the team to achieve organizational and team objectives.Assist with administrative tasks related to spare parts inventory and maintain necessary records.Align with company policies and procedures to maintain high standards of service and conduct.Engage proactively in any team activities that enhance customer satisfaction and team efficiency.Key Skills:Detail-Oriented: Pays close attention to all aspects of work, ensuring accuracy and quality.Team Contributor: Proactively helps and collaborates with colleagues, fostering positive team relationships.Problem Solving: Employs a structured approach to problem-solving, identifying root causes and evaluating various solutions to implement the best possible outcome.Customer Rapport: Builds a positive connection with clients, maintaining an approachable and enthusiastic demeanor.Effective Communication: Demonstrates openness, understands others' emotions, and conveys essential information efficiently.Multi-tasking: Manages multiple tasks simultaneously and maintains balanced, cooperative relationships. Willing to compromise without compromising integrity.Qualifications and Experience:Degree in electronic, electrical, mechanical, biomedical engineering, or a comparable technical field.Proficient in IT and strong communication skills are essential.Previous experience in technical services (maintenance and repair) or IT hardware is beneficial but not required.Comfortable working within clinical settings and interacting with healthcare professionals (e.g., clinical staff, technicians, engineers).Familiarity with relevant EU regulations and standards for technical equipment, such as EN 60601 and ISO quality standards.Valid driver's license.Willing to travel regularly throughout Ireland, with occasional further travel as required.Location: Nationwide
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