Job Title: Front Office Manager Main Duties & Responsibilities: Vision Alignment: Ensure personal conduct aligns with the hotel's vision of being the "Hotel of Choice" through passionate hospitality and innovative service.
Consistently anticipate and exceed the needs of discerning guests by fostering a welcoming and high-standard environment.
Guest Relations: Build and maintain a loyal guest base by addressing individual needs and providing personalized experiences.
Use guest profiling to innovate services and amenities that exceed guest expectations and maintain the hotel's competitive edge.
Ensure all first-time guests receive a personalized welcome, hassle-free check-in/check-out, and a memorable stay experience.
Innovation & Industry Trends: Monitor and implement the latest industry trends to support the hotel's culture and goals.
Introduce new ideas that enhance guest experiences and align with the hotel's strategic objectives.
Operational Excellence: Ensure all facilities and operational equipment are well-maintained and regularly inspected.
Handle guest feedback, ensuring corrective actions are taken and communicated to relevant departments.
Coordinate with other departments to ensure guest requests are promptly acted upon.
Conduct regular inspections of guest rooms to maintain high standards.
Financial Responsibilities: Develop and manage the department's strategic goals, revenue targets, annual budget, and operational plans.
Oversee all financial duties of the front office team, including shift balancing, cash variances, float checks, and open folios.
Implement and support programs that increase revenue and sales opportunities, ensuring staff are trained and aligned with these goals.
Team Leadership & Development: Lead, supervise, train, and manage the performance of all departmental heads within the Front Office, ensuring they meet required standards.
Select, lead, and develop a high-performing team, managing their progress through feedback, coaching, and annual reviews.
Enforce standards and provide continuous training for the overnight team, particularly regarding Health & Safety.
Empower staff to adapt procedural policies to better serve guests, while adhering to legal, compliance, and financial commitments.
Communication & Training: Establish a clear communication structure within the Front Office, conducting regular training sessions and team meetings to maintain strong communication within and across departments.
Coordinate personnel-related functions such as interviewing, appraising, counseling, and succession planning to ensure appropriate staffing levels and productivity.
Collaborate with HR to develop the department's personnel structure, including salary guidance.
Skills & Qualifications: Strong organizational and people management skills.
Proficiency in Opera Rooms Management System.
Extensive experience in the hospitality industry with a focus on front office management.
Benefits: Car parking.
Meals provided on duty.
Uniform provided.
Access to discounted employee hotel rates.
Development and training opportunities.
Wellness/Healthcare contribution.
Pension plan.
This role is ideal for a motivated individual with a passion for hospitality and a strong background in front office management.
If you are committed to delivering exceptional guest experiences and leading a dynamic team, we encourage you to apply.
Skills: Front Office Manager Front Office Reception Hotel
