Our client has an exciting opportunity for a German Speaking Customer Service Representative to join their team on a full-time, permanent basis.
Our client is a world premier organisation for vacation ownership with resorts at destinations around the globe.
The office is based in Cork but can be worked remote across Ireland or on a hybrid working model.
Key Responsibilities: Be available to answer all inbound calls in a timely and efficient manner by maintaining a business-like manner at all times.Acknowledge and answer any written correspondence received from owners/members in a timely and efficient manner.Work as an advocate for the customer in resolving complaints and to educate them on the usage option of their vacation ownership products.Ensure that all contacts and interactions with owners and clients are properly documented and the resolutions to all issues are responded to and closed within a satisfactory period of time.Exercise good judgment when handling customer queries and requests.Translate documentation on an 'ad-hoc' basis.Help create an ongoing effort to improve the department through personal action and by contributing ideas to support and enhance our customer service programme.Become an independent associate and to be able to analyse problems and to formulate plans to overcome challenges, to get work done efficiently with a high degree of quality.Demonstrate the ability to communicate verbally and in writing in a positive encouraging manner with associates and managers.Key Requirements: Fluent written and oral English and German.An outgoing and people-oriented personality.Previous experience in a customer support function.Ability to function in a fast-paced environment handling multiple priorities simultaneously.Maintain computer systems knowledge.For a confidential discussion and more information on the role, please contact Megan O'Doherty ****** 021-4911066
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