This is a superb opportunity to join the hotel team of Anantara The Marker Dublin HotelFront Office Department as Guest Relations Manager.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
Offering all the experiential luxury Anantara Hotels & Resorts is renowned for.
Management responsibilities To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests; To deliver excellent care to our guests; To ensure that the ambience in departments (lights, music and temperature) are controlled; To report defective materials and equipment to the appropriate departments; Ensure that all new initiatives are implemented in the agreed time frame; To ensure a consistently high level of security is well maintained throughout the Hotel; To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences; To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams; To provide support where necessary in other areas of the Hotel; Drives business results through revenue growth and cost savings efficiency.
Fire, Health & Safety To have a full understanding of Fire and Emergency procedures; To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure; To support the hotels Environmental policy by complying with waste management and monitory energy efficiency; Specific Duties To carry out two audits per shift to ensure LHQA is achieved by all team members.
To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
Communicate all VIP arrivals, VIPs in house to all departments to ensure that they receive the highest level of service.
Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
The above list is not exhaustive and may be added to in the future.
What do we have to offer you: Competitive Salary Career Progression Annual bonus scheme Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Excellent Room Employee Rates in over 350 Minor properties worldwide Unlimited access to our eLearning platform Increased holiday entitlement for long service employees Meals whilst on duty in our employee restaurant Employee Recognition Awards Employee Assistance Program - mental health and wellbeing support Complimentary provision and laundry of uniforms References: All employment offers are made subject to us receiving two satisfactory references, which could be: A corporate email and/or phone number or A letter in a headed paper signed by the manager / HR We will not ask for reference details until you reach the interview stage Skills: Guest Relations Hospitality Hotels Front Office Manager Benefits: Meal Allowance / Canteen Uniforms/Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards