JOB TITLE: HEAD OF COMMERCIAL ACCOUNT MANAGEMENT – INSURANCE (UK & Ire) LOCATION: UK (HYBRID) COMPANY OVERVEW: We are delighted to be working exclusively with an innovative, hyper growth , mission-driven Mental Health, Wellbeing and Digital Health Innovator, delivering first-class solutions for the Corporate, Insurance and Education Sectors.
They are a healthcare company first and foremost focusing on clinical efficacy and positive outcomes as their prime objectives.
They do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.
They support 3000+ companies in their health and wellness strategies - looking after the mental health and wellbeing needs of over 7,000,000 users.
Their compelling mission is to save and change as many lives as possible.
They do this by Engaging and Empowering members to Transform their health and wellbeing.
They are rapidly expanding their Corporate Insurance partnerships across the UK & Ire and are seeking a dynamic and experienced Head of Insurance for the UK & Ireland.
This pivotal role will lead the strategic development, commercial management, and engagement of our key partnerships, ensuring sustainable growth and unparalleled service delivery.
ROLE OVERVIEW: Reporting directly to the Chief Customer Officer, you will have extensive commercial influence across our Executive Leadership Team, helping to shape and refine our insurance customer strategy, while driving innovation and performance excellence across their Corporate Insurance partnerships.
The role will be accountable for commercial growth, contractual performance, proposition development, escalation management, service reporting and relationship governance They are looking for a growth-driven commercial leader with extensive experience in managing high-value strategic clients within the healthcare sector.
Your expertise in digital and health service products will be critical to enhancing client relationships and driving commercial success across our portfolio. MAIN RESPONSIBILITIES: Strategic Customer Success Management: Formulate and execute a comprehensive strategy for our Insurance partnerships, focusing on upselling, cross-selling, maximising customer satisfaction, and driving extensive product adoption.
Your leadership will ensure continuous value creation for our clients.
Model strategic customer management, deploying a blueprint that emphasises upsell, cross-sell, impeccable customer satisfaction, and extensive product uptake.
Lead a team of Account Directors and Customer Success teams focused on supporting individual Insurance Partnerships Lead the relationship for key Insurance Partners supporting the role of Account Director Lead process optimisation to streamline the customer journey, elevating their experience and bolstering business growth. Drive True Value for Customers: Build and nurture trusted relationships with key decision-makers acting as the primary senior point of contact.
You will work to deeply understand each partner's strategic goals and recommend tailored solutions to meet their evolving needs.
Understand each partner's strategic goals, making recommendations based on Spectrum Life's products and services.
Gather valuable feedback from partners for continuous product improvements.
Maintain expertise on industry trends, practices, and the competitive landscape in the sector.
Lead Cross-Functionally to Drive Success: Collaborate with internal teams to ensure customer expectations are met and exceeded.
Work closely with our Clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers.
Work closely with Product and Technology teams to track enhancement requests for future features and functionality.
Develop new materials, such as presentations and onboarding plans, to improve organisational structure and client relationships.
·Partner with Sales to develop a plan for customer success and expansion, aiming to achieve growth goals within the insurance partner.
Be the Best Advocate of Spectrum Life Products: Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs.
Develop customer stories, case studies, and client references specific to the insurance partner Strive to understand all the tools the insurance partner uses and champion how to better measure and provide the best experience possible.
Develop and teach best practices around analysis and insights to both clients and internally.
Lead the development of Customer HealthScore Model: The construction of an effective customer HealthScore model.
Assist in the construction of bi-annual customer sentiment surveys for each sector and incorporate the results into the HealthScore.
Once the Healthscore model is agreed, assist with the selection and implementation of a Salesforce Customer health reporting tool.
KEY CANDIDATE REQUIREMENTS: Proven SaaS experience or other relevant organisations working with Corporate Insurance clients.
Demonstrated success in managing and nurturing large strategic clients within the healthcare and/or insurance sector, with a focus on delivering measurable growth and enhanced client satisfaction. Excellent communicator in-person, on the phone, through email and over web presentations.
Strategic thinker with the proven ability to think and respond quickly in front of customers.
Experience with the design, implementation, monitoring and improvement of Customer Healthscore initiatives.
Strong organizational skills with keen attention to details.
Deeply analytical: use frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging problems.
Experience working with cross functional teams.
Passionate about best-in-class consumer success and the technologies that serve them.
Strong focus on user needs and an intellectual curiosity about the products that help to meet them.
Passionate about Healthcare, Technology and Wellbeing.
This is a unique opportunity to be part of an exciting growth journey with an incredibly well funded and talent rich business with impressive founders that foster a hugely entrepreneurial environment underpinned by a compelling mission.
The growth plans are extremely impressive, and the business expects to be bringing in a significant amount of funding over the next few years. Interested parties contact Ken Carney on +353871368000 or email an update CV to ****** for a confidential discussion.