Head of Business Strategy & Operations
(Permanent)This role will play a critical role in delivering on key strategic and operational outcomes for the Business function.
These initiatives will be underpinned by an Operations function, and a newly developed Partner and Supplier Service Model which this role will oversee and deliver upon.
Reporting to: Director of Business Strategy and Operations
Key Responsibilities:Lead the development and delivery of key strategic priorities in conjunction with the Director of Business Strategy ensuring alignment with the broader company strategy and the 4-year plan.Partners and Supplier Focus: Lead on the implementation of a robust Business function strategy focused on generating value and delivering enhanced returns for CarTrawler, including identifying opportunities through Partners and Supplier for growth and optimizing existing revenue streams.Optimise Partnerships: Manage the delivery of a refined Business function service model, focusing on establishing and nurturing relationships with existing, more profitable, and strategically aligned Partners and Suppliers.New Service Model: Implement and continuously monitor the new Business function service model across Partnerships, Supply, and Mobility, ensuring it enhances operational efficiency and customer satisfaction.Support the management of a revised Mobility service model focusing on higher value Partners.Analytics: Supporting Partnerships and Supply including overseeing rebate reporting, planning, whilst monitoring performance through key performance metrics, using insights to drive strategic adjustments and improve outcomes.Innovation Initiatives: Support the implementation of innovative technologies and processes that support the company's growth and ambition by playing a leading role in fostering a culture of transformation and innovation within the company including the exploration of GenAI solutions to enhance efficiency and support suppliers, partners, and internal teams.People Management:Hiring, onboarding & successfully embedding new employees to enable them to thrive within CarTrawler.Providing ongoing feedback & coaching by having constructive development conversations with your team as part of our performance and development process.Providing clarity on company strategy and holding team accountable by having regular 121's. Leads, motivates and inspires by role modelling our company values.Critical Interfaces:Partnerships, Supply and Go-Live to ensure aligned agendas for the delivery of our Strategy, Commercial focus and Operational excellence.Trading function to ensure that performance and specifically Insurance performance is appropriately monitored, and actions taken to fix any macro-opportunities or concerns.People Partner to ensure the management of critical people factors within the Business function.Knowledge and Experience:Minimum 5-7 years' experience with proven track record in a similar leadership role including experience in driving business strategy and operations.Skilled in leading on strategic initiatives and creating opportunities, with a keen ability to understand insights, create plans and drive commercial outcomes.Demonstrated ability to deliver in a fast-paced, unpredictable environment, with strong skills in prioritizing and planning.Excellent communicator with the ability to articulate plans clearly across all levels of the organization. Proficient in negotiation and influencing outcomes to align with business objectives.Outstanding relationship-building skills, with a proven ability to foster collaboration across departments and with external partners, ensuring alignment and mutual success.Effective decision-maker with strong critical thinking skills, capable of making decisions in ambiguity and assessing their implications.Role will be based in Dublin, operating in a hybrid working environment.
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