To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.To maintain cooperative and professional working relationships with colleagues at all times.To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.Any other duties as required.TeamworkProvide support to other stakeholders within the pharmacyThis role requires a high level of pro-activity and an ability to work on own initiative.Build relationships with others in the pharmacy to create a positive working environment.Participate in staff training programmes and implementation and be proactive in developing the role function.To maintain a good working relationship between colleagues, customers and other healthcare professionals.To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.Customer FocusedWe are passionate about exceeding expectations:making our community pharmacies the local destination of choiceDelivering customer service to the highest qualityTo provide advice and information as required to customers on all product ranges available in the Pharmacy.To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.Qualifications, Experience & Skills Required1 years experience in Pharmacy/Retail/Hospitality is preferableCashier experience an advantageExcellent communication skills, both written and verbalAbility to use discretion when addressing customer queries and to treat customer/patient information confidentiallyGood attention to detail is essentialOrganised with a proven ability to multi-task successfully under pressureAbility to work on own initiative and as part of a teamBasic IT skills are an advantage
