Job Family Store Support | Job Category Administration Roles
Apply by 31st October 2024
Job profile Hearcare Administrator/Accounts Co-Ordinator Reporting to Blanchardstown Hub Store Manager
Working Hours Full Time – Flexible working
Location Flexible – Ashbourne, Navan, Blanchardstown or Drogheda
Role summary Responsible for the Hearcare administration for several different Hubs/Spokes by assisting in the smooth operation of the store and delivery of excellent customer service through accurate and efficient administration to achieve business objectives.
The role Attending store meetingsCreating and maintaining action logs/minutesCompliance diary managementDiary managementStock takes and controlsOrdering hearing aids/consumables and maintaining correct levelsProcess invoices from suppliersResponsibility for document controlCoordinate arrangements for staff trainingMaintain and display up-to-date staff structure chartRota management and maintaining leave planner (annual leave etc.)Responsible for putting systems in place to enable cover for staff absenceReview of census to determine needs of customersEntering referral lettersCommunicating with G.P'sFile customer records on a regular basisUse the sales ledger system for chasing debtors regularly and efficientlyPrepare and send out letters and memos at the request of the Store Director/ManagerHandling (through delegation and logging) any correspondence between 3rd parties and staff members (e.g. GP's- patients- clinical staff-solicitors etc.)Open and maintain problem pathways reportCoordinate health and safety in conjunction with optical administratorCompleting pre-appointment calls and reminder lettersBanking and cash handlingCover for Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)Ensure the telephone is answered promptly and in the correct mannerComplete end of day procedures in preparation for bankingEnsure staff appraisals are carried out by booking staff in with appropriate manager/directorObjectives Provide the highest possible levels of customer service at all timesEnsure all customer information is recorded accurately and efficientlyLiaising with Optical staff (Hub and spoke) to improve relationships and increase Maze awarenessMaintain an organized administration area, where customer details are easily availableBe an ambassador for the Specsavers brand and an integral part of an enthusiastic and positive store teamThe individual Essential skills include:
Strong organizational skillsPresentation skills and attention to detailThe ability to plan your own work, work on your own initiative, and meet deadlinesThe ability to manage pressure and conflicting demands and prioritise tasks and workloadOral and written communication skillsTact, discretion, and respect for confidentialityA pleasant, confident telephone mannerTeamworkReliability and honestyHearing or optical product knowledgeAbout Specsavers Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well-trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.
Our Vision To passionately provide best value Eyecare to everyone, simply, clearly and consistently, exceeding customer expectations every time.
Our Values Treat people as we would like to be treated ourselves.
Our customers – the lifeblood of our business.
Our people – supporting our staff to be the best they can be.
Partnership – at the heart of everything we do.
Communities – giving back to and working with our local communities.
Results – keep it simple, get it done, deliver on our promises.
Apply today, as the role will be closed once the successful applicant has been found.
Belonging at SpecsaversOur commitment to diversity and to inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.
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