Helpdesk Support Level 1

Permanent position, based in Dublin 2. Minimum 6 months of proven experience on a helpdesk dealing directly with end-user queries. The client is a strong Group of leading corporations, financial institutions, and government organizations, driven to handle complex transactions.
ResponsibilitiesProviding 1st level technical & system support to the business.Providing IT assistance to our 2nd and 3rd Level IT support team.Logging support tickets and monitoring SLAs using our helpdesk management system.Liaising with other Departments to carry out tasks, such as desk/office moves, training, and offsite user support.Troubleshooting user issues and assisting with their queries.Setting up PCs or Laptops for new users.Providing Audio Visual support in the meeting room areas.Providing Audio and Video Conferencing Support.Providing general business application support (Document Management, Citrix, Email etc).Fixing hardware issues with PCs, Laptops or Printers.Monitoring IT Environment using tools which provide real-time reporting and dashboards.Other Level 1 IT duties as required.Handling queries around Information Security.The PersonMinimum 6 months of proven experience on a helpdesk dealing directly with end-user queries.Must be tech savvy with good troubleshooting skills.Good communication skills with good spoken English.Strong ability to work well under pressure.Excellent time management skills and ability to work efficiently.Excellent team skills with a willingness to learn new technologies.A degree of flexibility with regard to ad-hoc duties and working hours.Beneficial ExperienceLaptop imaging and setups and troubleshooting.Microsoft Windows 10 and Microsoft Office.Microsoft Active Directory.iManage document management system.Windows Server 2012, 2012R2, 2016, 2019.
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