The Royal Marine Hotel is currently accepting applications for the position of Assistant Front Office Manager to help oversee the front office department of our 228 Bedroom Hotel.
We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service.
This is not an office based position but requires leading from the lobby.
Job Summary The Hotel Front Office Assistant Manager is responsible for overseeing the daily operations of the front desk, ensuring that guests receive a warm welcome and impeccable service.
This role involves managing front desk staff, handling guest inquiries, and coordinating with other departments to ensure a smooth and efficient operation.
Role Requirements: Help to establish and implement standards, ensuring all services offered are of the highest 4* quality and all employees are trained in the delivery of same.
Help set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.
To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
Providing guidance and direction to team members, including setting performance standards and monitoring performance.
Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.
To ensure compliance in relation to Health & Safety and statutory requirements.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
To maintain a strong visible presence in the department. Handle guests complains in a professional manner using the tools and standards of the hotel.
Ability to recruit, train, develop and coach team members.
Hours: Full-time position, will require working evenings, weekends, and holidays, as well as shift work with early starts and late finishes The Candidate: The ideal candidate must have: Previous supervisory experience in a similar position within a 4* property.
Excellent attention to detail and the ability to motivate self and team.
Strong, professional communication skills are essential, both oral and written.
Previous experience in a high-volume property.
Fully competent in the property management system, HOTSOFT or similar PMS.
The ability to work under pressure, on their own initiative and have a passion for the hospitality business.
In return, we offer excellent employee benefits including: Opportunities for advancement & Career Development Discounted Spa treatments On-site Gym and Pool Meals during shifts, Healthy Snacks Free parking and bike to work scheme Staff Discounts on accommodation in our Sister Properties Achievers of the Year Leaders of the Quarter Achievers of the Month Employee Referral Bonus Please note the candidates must have a full time right to work permission in Ireland.