JOB DESCRIPTION Position:Houseman Reports To:Accommodation Manager/Assistant Manager Department: Accommodation PRIMARY PURPOSE To ensure the cleanliness of all bedrooms and public areas working as a part of the Accommodation team.
Anticipating guests needs and ensuring that service is provided to the level they require and exceeding their expectations.
DUTIES/RESPONSIBILITIES Greet and acknowledge the guest according to company standards in a timely, friendly and efficient manner.
Ensuring the supply of linen to the Hotel is maintained in accordance with set stock guidelines.
Placing linen and towels in cages to be transported for laundry.
Sorts items, counts and records number of soiled items.
Examines laundered items to ensure cleanliness and service ability.
Stores laundered linen neatly and systematically arranged.
Distribution of linen across the Hotel.
Hoovers corridors of the Hotel.
Cleaning guest bedrooms and bathrooms to company standards.
Undertaking regular deep tasks.
Managing guest requests in timely and efficient way.
Deliver and retrieve items on loan to guests e.g.
iron and ironing boards.
Ensure security of guest rooms and privacy of guests.
Reports any maintenance issues to Department Manager.
Change and replenish bed linen, towels and guest amenities in line with company guidelines.
Dispose of waste accordingly.
Carry out lost property procedures.
Assist other departments as necessary and maintain good working relationships.
Knowledge of Portmarnock Policies.
Always take responsibility for ensuring a positive guest experience.
Responsible for following the standard operating procedures.
OTHER RESPONSIBILITIES Perform any other assigned reasonable duties and responsibilities as assigned or requested by Manager or Assistant Manager.
Attend meetings.
Attend Portmarnock Resort and Jameson Links training.
Maintain a professional image at all times.
Adhere to grooming and appearance standards consistently.
Manage your time effectively and efficiently.
PERSONNEL SPECIFICATION Previous accommodation experience is ideal.
Should have good verbal English.
Should have excellent communication skills.
Flexibility to work longer hours as per business demands.
Be courteous, professional and provide efficient service.
Skills: linen deliveries houskeeping equipment communication skills.
Benefits: free golf perks Staff Discounts Gym