Hotel Receptionist

Job Description Main Job Duties and Responsibilities Telephone answering and redirecting  Complete Room Reservation bookings  Complete Food & Beverage Reservation bookings  Concierge Services - Sound Local knowledge on attractions and services Provide a Warm Welcome to our guests on their arrival to Park Hotel Kenmare  Introduce our Guests to the the hotel facilities and services.
Escort them to their room   Accurate Cashiering and Billing duties  Good Written communication completing with emails and letters Complete Voucher requests  listen and respond to guest queries and requests both in-person and by phone provide accurate information about local attractions and services Communicate with Housekeeping and Maintenance to address any guest request.
Follow the Park Hotel Kenmare 5 Star Best Practices along with Realis & Chateaux 5 Star guidelines  Qualifications Customer service orientation Attention to detail and accuracy Planning and organizing Ability to multitask and prioritize Professional appearance and attitude Effective verbal and written communication skills Ability to handle stress and stay calm under pressure Conflict resolution skills Decision making and judgment skills Team work Flexible regarding work schedules Ability to respond appropriately to diverse customers and guest Additional Information Discount rates for rooms, spa, food and beverage Discounted rates for Relais & Chateaux properties Staff parking Use of spa/ gym facilities Excellent Training and Personal development Potential to gain experience in other departments Meals provided Uniform provided