Job Opportunity: Associate Manager, EMEA ES Leave of Absence Case Managers (1-Year Maternity Contract) Are you a dynamic leader with a passion for employee success and process improvement? We are seeking an Associate Manager to lead a team of Employee Success professionals in the EMEA region, focusing on the administration of Leave of Absence processes. This role is pivotal in ensuring a best-in-class employee experience and continuous improvement of processes and controls.
Key Responsibilities: Lead and manage a team of Leave of Absence Case Managers, both in-person and virtually. Analyse data trends to develop action plans that support process changes, programme education, and innovation. Collaborate with stakeholders to understand local and regional needs, implementing and overseeing specialised processes. Coach and train Case Managers on Leave of Absence policies, ensuring accurate documentation and guidance. Build strong relationships with key stakeholders, delivering solutions for growth and complexity across multiple countries. Ensure compliance with SLAs, SOX, Trust standards, and country-specific legislation, addressing issues with risk mitigation and remediation. Work with global shared services teams to ensure process consistency and implement necessary changes. Provide feedback to management and key stakeholders on policy, process, and employee experience improvements. Track and analyse service delivery metrics to identify trends and areas for improvement. Lead projects from planning through to implementation for both global and regional teams. Deliver superior customer service to ensure a best-in-class employee experience. Manage escalations in support of employee, business, and Employee Success partner enquiries. Requirements: Bachelor's degree required. 3-5 years of HR Operations experience, preferably in a shared services environment with a strong background in Employee Data Administration. Minimum of 2 years of supervisory experience in human resources, ideally leading a geographically dispersed team. Strong knowledge of HR practices, processes, and programmes. Understanding of time-off and leave statutory requirements across multiple countries is highly desired. Project management experience (2+ years). Ability to understand client motivations and business pain points, leveraging inputs to influence business decisions. Previous experience with Workday and case management tools preferred. Exceptional verbal and written presentation skills, with the ability to prepare materials for all organisational levels. Excellent influencing skills. Ability to manage complex cross-functional projects with multiple competing priorities. Proven ability to build cross-functional relationships and partner with various stakeholders. Excellent problem-solving, critical thinking, and analytical skills. Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications (e.g., Google Docs). Experience with HR systems, metrics, data, and lean process improvement strategies (e.g., Six Sigma) desired. Demonstrated ability to navigate successfully within ambiguity and a constantly changing environment.
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