Description Looking for something a little different?
Are you suspicious by nature?
Do you have a nose for finding the truth?
Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.
We are specifically seeking applicants with fluent German & English language skills to support our global operations teams, however you will be supporting the UK business as well.
Would suit a recent graduate. Requirements Key job responsibilities* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions.
When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays. BASIC QUALIFICATIONS* Proficiency in both English and German with an ability to compose grammatically correct, concise and accurate written responses.
* Experience working with Microsoft Office including Outlook, Word and Excel PREFERRED QUALIFICATIONS* Previous work experience in a customer service/retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation or training.
* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
* Self-disciplined, diligent, proactive and detail oriented.
* Excellent problem-solving skills.
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.