Role: IT Operations Specialist (24x7 shift) Location/Office Policy: Central Park, Sandyford
Do you want to be part of a team that has ambition to be recognised as having the best technology function of any bank in Europe? Are you interested in the challenge of working in a fast-paced constantly changing environment? Do you want to deliver new and innovative technology so our customers can engage with us in ways and at times that suit them? What is the Role: IT Operations are responsible for the monitoring and escalation of all service incidents within AIB, as well as managing all batch processing (approx.
80,000 jobs daily) through IBM's Tivoli Workload Scheduler.
The role is to be part of a small team of 5 that participates in a rolling 24x7 shift structure and the role will be reporting directly to the shift leader.
Key Accountabilities: Manage, monitor, and resolve/escalate all infrastructure alerts following AIB Event management process. Manage all daily batch schedules including implementing short term batch schedule changes on the TWS platform. Liaise with AIB Service Management teams to ensure continuous improvement program. Manage all multi-user incidents until resolution and keep AIB management team informed at all times. Perform Mainframe IPL's, IMS bounces & other Mainframe subsystem restarts. What You Will Bring: Ability to work on a 24x7 shift team is a must. Experience in Batch Management and a working experience of TWS (or similar software) for mainframe and distributed systems preferred. Good knowledge of JCL and IBM utility programs on the mainframe operating system preferred. Good knowledge of AIB services and impacts to customer of downtime to these services required. Previous experience of working to agreed SLA's and defined timelines required. Why Work for AIB : We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include: Variable Pay Employee Assistance Programme Family leave options Key Capabilities Communication and influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
Encourages genuine two-way communication to achieve consensus and progress. Documentation & Business Writing - Composing written materials in a clear and concise manner appropriate to the audience. Technical Knowledge – The ability to efficiently diagnose errors and bring about swift resolution using a variety of technical tools. Problem Solving & Decision Making - Appropriately analyses issues, drawing on expert advice, consulting and collaborating with fellow staff and documentation libraries, and taking effective and efficient decisions. Closing Date: 23rd January 2025
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.
We are committed to providing reasonable accommodations for applicants and employees.
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