At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary: A Subject Matter Expert (SME) is a professional who specializes in a specific product, service, or area. The SME provides expertise and guidance to support project goals, improve processes, and enhance the overall performance of the organization.
The Role: Works with RDE and GSO to monitor & respond to relevant Teams, Channels and Planner.Assists with the communication of Service strategy (Upcoming rollouts, outgoing services, changes, roll backs, etc.) in the RDE's absence.Develops and enhances current tools.Ensures proper documentation exists and is maintained.Promotes usage of our tools and operational software suites.Presents in open doors call and operational calls on demand.Executes service strategy (upcoming rollouts, outgoing services, changes, roll backs, etc.) & updates.Collects field feedback through data validation/mining to report to central teams.Has a holistic understanding of the CS environment.Understands the requirements of our end users, gathers feedback from the regions and assists RDE with escalation management where needed.Has knowledge of the entire service/product.Contributes to the creation and maintenance of KBAs (in HSCM).Understands OSM documents.Role Requirements: Knows and applies relevant IT principles (incl. Data services and IT security principles).Strong communication skills, intercultural sensitivity, and innovative thinking.In-depth knowledge of service and its products.Qualifications: At least 3 years of relevant experience in the 2nd level IT support role, technical customer support, or technical implementation roles.Strong understanding of Process Automation and Development tools.Strong project management skills and understanding of agile methodologies.Proven ability to work independently and collaboratively to lead and drive successful implementation/adoption of IT services.Technical leadership experience including excellent customer focus and communication skills.Access to relevant training, conferences, and resources to stay up to date with industry trends and advancements.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ******.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 404024 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Job Segment: ERP, Cloud, SAP, Project Manager, Database, Technology
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