GET TO KNOW USAre you looking for a fun, festive, Seasonal role with a luxury brand?As the festive season approaches, we are looking for enthusiastic and passionate individuals to join our team on a temporary basis during our most exciting period.Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist.
As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home.
Distinctive yet understated.
Perfect alone or artfully layered to create unique personalised fragrances.
You will be on hand to help our customers find the perfect present or a new signature scent.
You will also like working as part of a high performing and fun team throughout the busy build up to Christmas to create impact with in-store events.
You'll also play a part in ensuring that the store always achieves our high standards of visual merchandising and maintain housekeeping standards front and back of house.
KNOW THE ROLE Deliver exceptional customer experience, building rapport and exceeding expectationsLeverage your communication skills and our exceptional product ranges and channels to meet customer needsContribute to daily and weekly store targets during our Peak Trading periodSupport colleagues, working as part of a Team focused on creating a memorable customer experienceEducate customers as relevant to their need on product features and benefitsAdhere to all store/company retail housekeeping, health & safety and security standardsMake our stores peak ready by supporting the management team with visual merchandising changes and stock management.Follow Brand/store procedures when receiving, checking, unpacking deliveries, actioning stock movements, and following replenishment processKeep up to date on company/store information by means of Workplace, team briefs, or any other forums the Brand utilises.
KNOW WHAT WE'RE LOOKING FOR Passionate and enthusiastic about our brandGreat communicator, you will be able to positively engage with our customersFlexibility to work across peak in the weeks leading up to ChristmasPositive outlook and accommodating, can-do attitudeResponsive to business needs, proactive to go above and beyondPrevious retail, sales or customer service experience is desirable Benefits Flexibility- We offer a variety of rotas and contracts to meet a number of schedules.Staff Discount - To help you sample and enjoy the amazing products available, we offer all employees a range of options to purchase goods at discounted prices.The opportunity to gain invaluable retail experience and develop new skills.Work as part of a dynamic, fun team throughout the festive seasonWe offer a wide range of generous incentives to reward our employees for their service to us, Qualifications While you may, or may not have previous retail experience, at Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur.A passion and energy to provide inspirational, authentic and personalised customer service.An approachable, friendly with a 'can-do' attitude.Confidence in speaking to customers, get to know them and understand their needs to best cater to them.Flexible availability across days/hours.
We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.Proof of right to live and work in the country.
KNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People: We believe a great customer experience starts with a great people experience.
That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
