Lead Pensions Administration

Description Managing a team of administrators and providing a reliable and high standard of administration to an agreed portfolio of clients. Responsible for task management, load balancing and compliance.

The role

Team leader

Manage and motivate a team of pension administrators to ensure deadlines are met. Liaising with consultants and other teams where required to ensure services are provided in line with customer expectations. Coach and develop the pension administrators by identifying individual and team development needs. Provide regular updates to Operations Team on team work in progress (WIP). Point of contact for team members. Meet SLA deadlines. Ensure errors are kept to a minimum. Ensure processes are adhered to. Calculate member benefits. Ensure all standard procedures are adhered to. Action all routine and administrative tasks. Respond to clients in a timely manner with relevant, accurate information. Qualifications The Requirements

Third level qualification is desirable. QFA is essential. Leadership and Team Management skill is desirable. Excellent PC skills - Microsoft Packages. Excellent communication skills (written & verbal). Excellent interpersonal skills. Strong customer focus. Analytical skills. Self-motivated. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation.



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