This is a permanent full-time position. Field-based role. Applications are open from all of ROI. Musgrave is one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market-leading food and beverage brands that include SuperValu, Centra, Frank and Honest, and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to ensure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
We are seeking an L&D Specialist to join our growing team.
The ideal candidate will have a strong background in Coaching, group facilitation, and stakeholder engagement.
Working closely with the HR Team, responsibilities of the role include:
Working with our Regional Managers & Retail Partners to provide the relevant and tailored Behaviours training and advice, influencing and Coaching Store owners where appropriate.Co-ordinating and delivering engaging on-site Service Excellence Training with retail teams.Providing advice to Owners & Managers on the tools & techniques to exceed customer expectations & develop their business through their people.Support SuperValu & Centra Retailers to lead positive cultural change in their business.Co-ordinating and delivering on-site Management Development Training (Feedback, Coaching, Communication Skills).Supporting store owners & managers to conduct training needs analysis for their teams and develop appropriate learning plans.Advise Retailers on all aspects of Learning & Development.Assessing the service level for the region & regional performance reporting (through Mystery Shopper audits/ TNPS & internal assessment).Support the implementation of our New Digital Learning Platform.May be required to work on various HR projects and support other Musgrave brands.The ideal candidate will have/be:Strong Coaching & facilitation skills with the ability to engage and motivate diverse audiences.Strong interest in working in the retail sector with a passion for great customer experiences.Excellent communication and presentation skills with experience in presenting to large groups.Minimum 2 years experience in a training-related role.Previous experience in a Learning and Development focused role would be advantageous.Proven organisational skills with the ability to manage a varied workload and meet deadlines.Proven relationship building and influencing skills.Knowledge of Microsoft Office suite.Full driving license is essential.Certification in Training or Coaching or a IITD qualification.Experience in E-Learning Design.Experience implementing a learning experience platform.Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the office and working remotely.
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