Level 1 It Helpdesk Support Administrator

My client are a leading law firm in Dublin 2 who are seeking to hire an experienced Level 1 Service Desk Analyst to join the IT Support TeamThis role is perfect for someone with a passion for technology, a desire to provide first-class IT support and looking to further progress their career.
Key Responsibilities Providing 1st level technical & system support to the businessAssisting the 2nd and 3rd Level IT support teamLogging support tickets and monitoring SLAs using the helpdesk management systemLiaising with other Departments for tasks such as desk/office moves and trainingTroubleshooting user issues and providing assistance with queriesSetting up PCs or Laptops for New UsersKey Skills and Requirements Experience:Minimum 6 months of proven experience on a helpdesk dealing directly with end-user queriesTechnical Skills:Tech savvy with good troubleshooting skillsCommunication:Good communication skills with proficient EnglishPressure Management:Strong ability to work well under pressureTime Management:Excellent time management skills and efficiencyTeam Skills:Excellent team skills with a willingness to learn new technologiesFlexibility: A degree of flexibility with regard to ad-hoc duties and working hoursCompetitive salary with additional on-call allowanceShift pattern offering work-life balance, including hybrid work modelOpportunity to work in a leading corporate law firm with global presenceInvestors in Diversity accreditation, showcasing commitment to inclusive cultureSupport for personal and professional developmentAccess to cutting-edge technology and toolsA supportive team environment that fosters learning and innovationIf you meet the requirements, please send your CV to Ellen via the enclosed link.
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