Dublin
Permanent
Full Time
Expires on Friday October 18th, 2024 5:00pm
Heritage Credit Union is a progressive Credit Union operating from 12 locations across North and South Dublin and services over 53,000 members with assets in excess of €230 million. The Credit Union has experienced significant growth in recent years, and the successful applicant will be joining a progressive organisation with future career development opportunities.
Job Purpose A vacancy has arisen for a Member Service Adviser in Heritage Credit Union Ltd. This is a full-time permanent role (35 hours per week).
The Credit Union is seeking applications from individuals interested in an entry-level role in a financial services environment and wishing to utilise their existing education (ideally in business or financial services) within a community-based organisation. We are looking for motivated and enthusiastic individuals who want to be part of a growing organisation. Applicants should be committed to achieving high standards and have a flexible approach to work.
The role will be based across all our branches in line with the needs of the business. The position is full-time and will require Saturday work. The successful applicant will work as part of the member services team responsible for providing an excellent member services experience to members and potential members across all business channels – counter, phone, online, and email.
Main Responsibilities Key Responsibilities: To provide a quality service to members at the counter to enable them to make lodgements, withdrawals, loan drawdown and repayments. Accurately and diligently handle cash, reconcile balances, and account for any inconsistencies. Through training, develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc. Ensure compliance with existing and new systems & controls, and policies & procedures necessary, as outlined by the Risk, Compliance, MLRO & DPO, the Internal Audit Function and Operations Mgr. Clearly explaining products and services to our members. Complete other duties as required by the management team. Undertake relevant training as deemed necessary by the management team. The successful candidate must have the following attributes, experience, and qualifications: Be member service-focused and deliver an excellent member service experience. Self-motivated with the ability to work independently and a team player. Excellent administration skills, a strong compliance ethos with a "right first time" approach to work. Cash handling experience and ability to problem solve and deal with issues as they arise. Good I.T. skills including Word, Excel, and Email. An appreciation and an awareness of the credit union ethos. Proficiency in the English language is a requirement. Full clean driving licence and access to a vehicle are desirable. Travel will be required between all branches; the successful candidate would need a full clean driving license and access to a vehicle. Qualifications QFA, CUA or actively working towards a qualification in either is preferable. The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP). The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently.
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