Contract Status: Full Time – 1-year Fixed Term duration to cover Maternity Leave
Reporting to: The Lending Manager
Role DescriptionWork as part of the lending team dealing with incoming lending queries and the issuing of new loans to members. Maintain a quality service to members and colleagues. Promote the products and services that are relevant to the particular member. It is envisaged that the successful candidates will have a lending discretion in due course.
Role AttributesThe ideal candidate will have:
Experience in a similar role within a credit union or financial services environment.Good interpersonal and communication skills.A broad knowledge of the portfolio of lending services on offer to include an understanding of the credit policy, legislation & compliance pertaining to Credit Unions.Analytical skills and organisational skills are essential. Output and outcome focused.QFA or APA Loans qualification desirable (or to be actively working towards obtaining qualification).The Credit Union will provide financial support for the successful candidate to obtain a suitable qualification e.g. APA Loans / QFA where it is not held currently.Key FunctionsMeet members face to face to discuss their lending query.Ensure members are attended to in a timely and efficient manner, whether via waiting room, incoming phone calls, or by way of leads from marketing channels.Advise members on document requirements.Assist members with the drawdown of their loans and repayment plans.Discuss loan cases with other lending officers.Maintain strong team ethic and group morale.Provide feedback to Lending Manager/ Deputy Lending Manager (LM/DLM) as to any recommended changes to work practices.All interactions with members to be documented on members' Notepad.GDPR guidelines to be adhered to at all times & each member query to be dealt with confidentially.Other FunctionsDevelop a knowledge of our lending products.Learn to identify urgent applications.Decide on applications within an agreed approval limit.Engage with members at every opportunity to ensure we provide an excellent member experience.Ensure that members' financial needs beyond any requested loan are identified and that best advice is given in respect of any other relevant products/services that may be suitable.Any other duties as outlined by LM / DLM.To ApplyPlease forward cover letter and CV to ****** by close of business 20th December 2024.
St Jarlath's Credit Union Limited is an equal opportunities employer.
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